Optimize workflows and business processes by integrating other applications directly into myApps. Whether CRM, presence information or websites - the open platform innovaphone myApps provides unlimited possibilities. Keep using your favorite apps and access these directly from the myApps interface, no matter what device you are currently using.
innovaphone myApps enables: |
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Draw even more benefit from your existing CRM system by integrating it directly into myApps. All information stored in the CRM system will be available straight away for each and every call.
Following CRM systems are supported: Act!, Datev, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Sage CRM, Salesforce.com, Sugar CRM, HubSpot, Odoo and more.
The presence status provides valuable information at the digital workplace, and helps us to work and communicate without major interruptions. innovaphone myApps bundles the presence information of different platforms such as Microsoft Teams, Microsoft 365 and kuando® hub to synchronize these with each another.
Do you also use Microsoft Teams in your business? The innovaphone PBX can be connected to Microsoft Teams, and myApps can be integrated directly into Teams. This allows you to initiate calls via Teams as well as myApps – there is no need for you to switch back and forth between different software. Your presence information is synchronized in real-time.
Participate in online meetings without being disturbed by incoming phone calls. The Connector for Microsoft 365 enables the two-way synchronization of presence information between innovaphone myApps and Microsoft 365. In a mixed environment with Microsoft Teams, your line will be indicated as “busy” while you are participating in an online meeting. You will not be disturbed by incoming calls or notifications during the meeting.
myApps provides another integration option for meetings via other platforms such as Zoom or Cisco Webex: The intelligent integration with the kuando®-Hub. innovaphone further offers the kuando® Busylight, a great gadget that visually displays your myApps status (do not disturb / busy / available) at your physical workplace. Thanks to the indicated color of the busylight, your colleagues will know straight away if you a free to talk or if they should come back another time.
Initiate calls via your Softphone App on your remote device without having to switch to you local computer. The myApps Plugin for Virtual Desktops enables audio calls via softphone on a terminal server (Citrix Workspace, Windows Remotedesktop etc.). The plugin is installed on the local computer and starts automatically as soon as the terminal server environment is opened.
Get in touch with us to see whether your favorite app can be integrated into myApps - we look forward to hearing from you.
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