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Analytics is the simple, comprehensive and visualized way of evaluating calls to reduce unanswered calls and optimize your business processes. You can easily keep track of a lot of data, mobile on a smartphone or on your pc monitor or a big screen for everyone.
Die Auswertung der Gesprächsdaten ermöglicht
Appinion can facilitate decision-making processes by quickly and easily asking myApps users for their opinion. You can determine yourself how many answer options you offer the user to choose from. The creator of the poll sees the voting result in percent, as well as how many votes were cast. An app that every company should have installed.
With byon callpoint, byon offers a comprehensive telephone conference platform as a service. This enables the fast and uncomplicated organization of telephone conferences with customers, partners or for team meetings. Functions such as: security PIN, access control, participant overview, moderator function and many more make the callpoint platform a useful conference tool.In order to use the full range of functions of the byon telephone conferencing plattform, additional licenses must be purchased directly from byon. For a consultation as well as a test setup, please contact us at sales@byon.de.
Um den vollen Funktionsumfang der byon Telefonkonferenzplattform nutzen zu können, sind kostenpflichtige Lizenzen direkt bei byon zu erwerben.
Selectable call number display for external telephony.The byon LineSelect App is designed for companies with teams or employees, that need to display different phone numbers for external calls. In the byon LineSelect Admin App, multiple lines with different phone numbers can be created and assigned to specific profiles. These profiles are then distributed to the employees. In the byon LineSelect User App the employees can select their required profile and change the outgoing phone number as needed.
The byon vACD app allows users to access the byon contact center software (vACD) from the innovaphone myApps interface. This gives users the ability to manage and view key features of the vACD agent view. The integration provides a better user experience and eliminates the need to switch to a separate program or browser. In order to use the full range of functions of the byon vACD app, additional licenses must be purchased directly from byon. For a consultation as well as a test setup, please contact us at sales@byon.de.
With the byon vTK Portal, customers of the byon vTK (telephone system from the cloud, based on innovaphone systems, such as IPVA or innovaphone Gateway) receive a powerful tool for managing their cloud telephone system. The functions include: Create and manage users, create groups and assign calls, manage devices and licenses, create and edit queues and announcements, view statistics and reports, bulk edit and manage user objects and much more. How you can use the byon vTK portal, which by the way is whitelabel capable and can be provided with your logo and colors, optimally for you or your customers, we will be happy to tell you in a personal consultation. Please feel free to contact us at sales@byon.de.
With byon WhoIsOn for innovaphone myApps you get an app, which displays the presence statuses of Microsoft Teams members and those of innovaphone PBX users in one interface. This means you have all participants from both worlds available in one view. In the free version of this app, it is possible to connect a client in Microsoft Teams (this requires the byon WhoIsOn Microsoft Teams app - for more information see the byon WhoIsOn article in the innovaphone Wiki) and a client from innovaphone myApps. In order to display the users, as well as their presence status from Microsoft Teams, further settings in your Microsoft Azure environment are required (- for more information see byon WhoIsOn article in the innovaphone Wiki)
Call Action connects ERP, CRM and other systems through a centralized adjustable call behavior for incoming but also terminated calls. Whether website call or Windows application, with or without individual employee parameters.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myApps-sales@mediarunway.comYou can find out the current price at www.MediaRunway.com/myApps
Call Info can show you important information about the caller in your myApps Phone App for easier and more qualitative (customer) communication. The app obtains the information from an external LDAP server, which in turn can collect its information from a wide variety of sources. With the editor integrated in the Admin App, you can create your individual display template so that more important information can be highlighted with bold letters, a larger font or color.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myApps-sales@mediarunway.comYou can find out the current price at www.MediaRunway.com/myApps
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The Callback Manager app adds a new feature to the innovaphone solution. A large number of objects can be monitored and missed calls can be recorded in a list for processing. Daily call statistics are also generated.Since it is a service license, no user license is required. Therefore, any number of users can be authorized to the callback list and use it.
Callback2 is an app, which manages the callbacks of your company. Instead using email, paper, you got a modern interface for myApps that is compatible with your smartphone. In the Interface you can manage your own callbacks and have the possibility to create callbacks for other users. Every callback has a priority level, a status and an optional notice. These attributes can be changed by the sender or creator. Callbacks can be passed to other users or when finished moved into a history. All data changes of a callback are saved and can be seen by the users related to this. If you want, you could use the app to do some call notice instead of callbacks.Callback2 is the successor of the Callback App, with Team functionality. Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access.
The Connector for Microsoft Teams Phone allows for a straightforward connection of individual Microsoft Teams users to your innovaphone PBX. Simply log in to your Microsoft 365 account, and Microsoft Teams Direct Routing will be configured automatically. Assign phone numbers and users with just a few clicks, making setup a breeze. Signaling and voice transmission are encrypted and take place via our CloudSBC with server locations exclusively in Germany, requiring no additional hardware or software.
Contacts Manager can keep the address data of the innovaphone Contacts App regularly synchronized with one or more external data sources.
Look for contacts on innovaphone phones and myApps thanks to contact info synchronization. Contact information is displayed with inbound calls.
Preceding software has been tried & tested for over 15 years – several 100 customers use it successfully.
.No need to be connected non-stop to the LDAP server. Advantage with a cloud PBX: no externally available server required.
No extra back-up software required: Back-up already integrated into myApps
Secure communication via https (PBX & data do not need to be in the same network).
Direct SQL queries possible, no need to rely on Views
The solution is multi-client compatible (PBX).
Doorbell displays a high-resolution image of the corresponding video doorbell in myApps even before the call is answered and enables direct door opening by means of a displayed button, instead of overburdening the user with poor image quality and key combinations that have to be remembered for such an actually simple process.
Met de Fax App kunnen pdf-documenten aan faxontvangers verzonden worden en faxen als pdf-document ontvangen worden (fax-to-mail). De documenten zijn op afzender of ontvanger gesorteerd. Het versturen vanuit uw persoonlijke mailbox is ook mogelijk (mail-to-fax).
comteloGROUPS brings structure to your call groups. If you want to work together efficiently, this app has many advantages. Thanks to the user-friendly interface, waiting ques are clearly summarized and provide information on the status of the groups and their participants. Which participants can currently be reached in my group? Who is available or has an appointment right now? Are there static participants in my group who are permanently assigned to it and therefore always accept calls? These are just a few examples that the comteloGROUPS app makes visible. The practicality of the app is supplemented with additional functions, such as a call directly from the app or the chat button for short messages in between. Take efficient collaboration to a new level with comteloGROUPS!Short summary of the most important features:Display waiting queues and their membersDisplay waiting queue statusDisplay user status of membersDisplay call forwardingChange your own waiting queue statusCall and chat with members
Hotdesk allows an easy change of telephones when you change your workplace. This can be done by one click in the windows myApps Client. Tested with innovaphone and SNOM telephones.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access.
ilink CRM Extensions is a slim and flexible Windows application for inbound caller recognition and for dialing phone numbers through company phones with a click. And it works in home offices, too!A popup window displays information like caller name, company, location, and phone number for inbound calls. This information is directly taken from your CRM system, from your address book, or from public telephone directories. Using the „Open Contact“ button, the user directly opens the corresponding contact view of his CRM client. Dial with single click from many CRM systems, or use the hotkey to dial from almost all Windows applications.Supported CRM systems include:Act!, Datev, Goldmine Premium Edition, HCL Connections, HCL Notes, HubSpot, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Netsuite, ODBC databases - customizing through SQL commands, Sage CRM, Salesforce.com, Sugar CRM, Tigerpaw CRM, vCard / LDAP.Supported online telephone books: telefonbuch.de (Germany), Das Örtliche (Germany), local.ch (Switzerland), search.ch (Switzerland), herold.at (Austria), whitepages.com (USA).
The app inno2TANSS needs the ticketsystem "TANSS®" and a licensed innovaphone reporting. The app pushes the call information to the ticketsystem. In the ticketsystem you can use the integrated call lists and you got visualise the call information in your timelines. Everything will be configured in the inno2TANSS admin app, and then it works in the background, no app for the user needs to be started. Licensing: You need one license for one PBX and ticketsystem connection. No user licensing. For licensing and test licensing please contact myApps-sales@mediarunway.comYou can find out the current price at www.MediaRunway.com/myApps
The PBX-Designer for innovaphone is a PBX management application that provides an easy and graphical user interface, without the need to use the innovaphone PBX-Manager app. Currently, the PBX-Designer app enables to manage: - Fax server settings- Group Fax- Voicemail settings- Group voicemail- Clip no screening- Audio files (Upload and convert, record via the website, play and download) - Define pickup groups and program function keys - Define executive users and coworkers and program function keys - Mananage time switches more easily - Configure Exchange sync - Configure your waiting music - Call Flow Designer The integrated Call Flow Designer allows the user to graphically design call flows. Individual flows can be created and each step can be annotated. The complex nesting and integration of announcements, DTMF functions, agents, call forwarding or timers are available in a simplified way as well as the integration of a voicemail box. However, a reference to further flows is possible.
The PBX-Designer can be activated by different license models. When activating the AUDIO function, the following features are available: - Management of audio files - Upload / download of *.mp3 files - Automatic offline conversion (no upload via innovaphone portal necessary) - Recording of announcements via microphone on PC - Setting of music-on-hold Installation of all PBX Designer versions is identical and only necessary once. The various features are activated by importing a license key.
The PBX-Designer can be activated by different license models. When activating the GROUP function, the following features are available: Manage call pickup groupsPickup function keys individually and globally adjustableManagement of executive-secretary groupsFunction keys for executive and secretary adjustable The installation of all PBX-Designer versions is identical and only necessary once. The activation of the different features is done by importing a license key.
The PBX-Designer can be activated by different license models.When activating the USER function, the following features are available:- Manage user- Duplicate user- Reset password- Add provisioning code- user based license managementInstallation of all PBX Designer versions is identical and only necessary once. The various features are activated by importing a license key.
Phone Control allows the user to mute his phone in homeoffice while beeing in the office and vice versa. The user also gets a list of phone devices where he is currently logged in.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access.
PhoneLink for innovaphone is an auto-provisioning app, allowing innovaphone administrators to add Snom phones seamlessly, by using the familiar innovaphone graphical interface. After going through the installation process, Snom phones can be added easily by just entering their MAC address.
Pinboard can replace the information board for notices in the company and saves eternal scrolling in chat histories. If you need or want to publish information to all users, this is the app for you. You can differentiate between long-term important information and short-term information by selecting an expiration date. In addition, this prevents the "eternal" hanging of obsolete information, e.g. in case of a change of responsibility, on the company information board.
Presence Heartbeat improve the clarity of the myApps presence state of your employees, in which the color and the text are automatically set with a preset when the Windows screen lock is activated and unlocked again, as well as when Windows logs on and logs off/ shutdown. This works on the local Windows PC as well as in a Windows Terminal session.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myApps-sales@mediarunway.com
Presence Favorites allows the creation of personal Presence Favorites. You can set the presence status color, the text and a time for how long this presence status should remain set before switching back to green/present. This way you can prevent forgetting to adjust the presence status after e.g. a fixed lunch break time.
With the Provisioning DECT app for Yealink, Yealink DECT devices can easily and quickly be integrated into an existing innovaphone PBX. All you need for the configuration (provisioning) of the respective end devices is the corresponding MAC address of the device. The Yealink phones that have been provisioned can then be managed via the Devices app.The app is a representative example for the integration of additional IP phones from other manufacturers. With our completely open and expandable platform architecture of myApps, we enable the development of provisioning apps for end devices from almost any manufacturer.
Queue Board is an easy way to improve the quality of your corporate communication by using this app to get an overview (live and the supervisor also historical) of the waiting time and the number of callers. You can see how many callers and after how long these callers gave up the wait. Give each individual team member (call agent) and the supervisor an easy way for all team members to log in or out of the group. If you want to keep an eye on several waiting queues at the same time, simply open the desired waiting queues next to each other on the supervisor monitor or visible to the team on a larger display. The information can just as well be viewed mobile on a smartphone. In addition, the following can be configured in the app: wrap-up time, how active agents are counted, alarm thresholds and the resetting of values. A supervisor can also be a call agent at the same time.
Optimaliseer uw call management voor meer efficiëntie en klanttevredenheid
De Remote Control App maakt het mogelijk om op afstand toegang te krijgen tot een computer. Deze toepassing is een geweldig hulpmiddel voor IT-afdelingen om ondersteuning op afstand te bieden en kan ook als samenwerkingstool worden gebruikt.
Room manager is an application that allows you to manage the check-in and check-out of hotel clients. It also allows you to manage the control of the cleaning status of the rooms. The main functions of the room manager are the following: room management, registration of clients in the room, check-in and check-out, filter of available rooms, filter of clean rooms. The room cleaning control can be managed from the app and also allows you to change the status by using a combination of keys on the room telephone. With an intuitive interface, it allows the hotel reception to have complete control of the status of the rooms. Licensing One license per user with any number of devices Specifics This license is user-based. This license is debited if the function is configured for a user on the PBX – independent of the usage (no Floating)!
The main functions of the room manager are the following:
Sites manager is an application that allows you to centrally and easily manage access to a company's corporate applications (ERP, CRM, other information systems, etc. Licensing One license per user with any number of devices Specifics This license is user-based. This license is debited if the function is configured for a user on the PBX – independent of the usage (no Floating)!
The SNcom-VccClient app is a powerful extension for the Voxtron Communication Center, offering agents an optimized work environment. Hosted in myApps, this app allows agents in the Voxtron Communication Center to easily log in via the myApps application without the need for an additional Voxtron client application, change their personal status, and efficiently handle intelligently allocated phone calls through the VCC. Another feature is the synchronization between the VCC agent status and innovaphone Presence, ensuring up-to-date status information at all times. With its responsive design, the app is perfectly usable on both the desktop and mobile version of myApps.
The innovaphone Switchboard app enables professional call switching on the innovaphone PBX for easy call management – whether for one single business site or distributed systems, and either on-premises or from the cloud. Inbound calls can quickly be processed and transferred to the suitable destination.
TANSS TK PopUp lets caller information appear in the TANSS® when a call comes in, and then automatically fades out a few seconds after the call ends. Create a better customer experience without clicking and typing.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myApps-sales@mediarunway.comYou can find out the current price at www.MediaRunway.com/myApps
Kiesfilters van gebruikersobjecten kunnen worden gewijzigd via de Filterswitch App. Met een zoekfunctie kunnen extensies worden gevonden op naam of telefoonnummer. De extensies die via de app kunnen worden gevonden, kunnen via groepslidmaatschappen worden beperkt. Hetzelfde geldt voor de filters die in de app kunnen worden geselecteerd.
De trizwo Jitsi app bestaat uit een gebruikers- en een admin-component.Deze app vereist een licentie voor gebruik in toekomstige versies groter dan v13r2sr29 (131022).Koop een geschikte licentie voor de volgende update.Met deze laatste kunnen Jitsi videoconference ruimtes vooraf worden gedefinieerd, die permanent beschikbaar blijven en via de Jitsi User App met één klik kunnen worden betreden.De trizwo Jitsi App vereenvoudigt zo de organisatie van de conferentieruimtes van de gratis Jitsi videoconferencing oplossing en vergemakkelijkt het gebruik voor herhaaldelijk gebruik. De conferentieruimten kunnen worden aangemaakt via de openbare gratis Jitsi server (https://meet.jit.si) of via een eigen server.Een uitbreiding met extra functionaliteiten is in voorbereiding.Belangrijk: De trizwo Jitsi app is momenteel alleen functioneel in de browser-omgeving. Naar verwachting zal hij vanaf innovaphone versie v13r3 ook in de launcher bruikbaar zijn.Jitsi Meet in vergelijking met en zonder trizwo Jitsi AppJitsi Meet, de oorspronkelijke Jitsi software, biedt conceptueel puur dynamische ruimtes voor videoconferenties, die toegankelijk zijn via een individuele web URL link. Dit betekent dat een kamer alleen wordt geopend op het moment dat het nodig is en niet van tevoren op de server kan worden aangemaakt.Een niveau lager moet een onderscheid worden gemaakt tussen de kamernaam en de webtoegangslink.Als een ruimte is aangemaakt als moderator of initiator van een sessie, kan via Jitsi Meet een uitnodiging met de bijbehorende toegangslink naar deze ruimte worden gestuurd.Nadat de laatste deelnemer is vertrokken, wordt de kamer van de server verwijderd en bestaat niet meer.Zodra een kamer is ingevoerd, wordt deze echter in de browsercache van de respectieve gebruikers genoteerd en aan hen voorgesteld wanneer zij de kamer opnieuw oproepen.In werkelijkheid bestaat deze kamer echter niet of niet meer op de server op dit moment. Het zou alleen (opnieuw) worden aangemaakt wanneer het wordt opgeroepen door de eerste gebruiker met de overeenkomstige rechten.Als de cache van de browser wordt gewist, is de kamer of de kamerlink niet meer bekend en kan deze niet meer worden gebruikt.
De trizwo support app is ontworpen om support zaken te vereenvoudigen.De app is in eerste instantie bedoeld voor innovaphone partners en beheerders.De gebruiker kan ook een toegangspunt krijgen om contact op te nemen met de gebruikersondersteuning.Kenmerken• Bewerkbare homepage. Contactinformatie of procedure-instructies kunnen hier worden opgeslagen. Gebruikers:binnen het telefoonsysteem ontvangen contactinformatie of links naar de support van de innovaphone partner.• De homepage kan worden bewerkt met een geïntegreerde editor.• Configuratiebestanden en systeemlogs zijn nodig om in geval van een fout een support ticket bij de innovaphone support te kunnen openen. De rapportfunctie kan worden gebruikt om alle noodzakelijke bestanden en logs van relevante apparaten op te halen en te combineren tot een ingepakt rapport als ZIP-bestand.• De lijstmaker maakt het mogelijk om informatie van de gebruikersobjecten in de telefooncentrale uit te lezen als dynamisch configureerbare lijsten en op te slaan in verschillende
Een ander doel van de trizwo WQ Status App is het bijhouden van statistieken voor elke wachtrij. Daartoe worden gedetailleerde lijsten van het temporele verloop van gespreksgebeurtenissen gegenereerd.De gegenereerde meetwaarden worden desgewenst via een interne webserver van de app beschikbaar gesteld voor opvraag door Prometheus. Hierdoor kunnen visualisatiemogelijkheden (zoals in onze monitoringoplossing via Grafana) en alarmfuncties worden gerealiseerd.Deze app vereist een licentie voor gebruik in toekomstige versies groter dan v13r2sr29 (131022).Koop een geschikte licentie voor de volgende update.
VIP Call allows you to create a Fastlane ticket for VIP customers and other calls using a PIN. So that a team can be prioritized or an employee can be reached directly. This enables a better experience on both sides of the phone line, can speed up processes and increase customer satisfaction.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myApps-sales@mediarunway.comYou can find out the current price at www.MediaRunway.com/myApps
Create an exclusive connection that is perfectly tailored to your needs and those of your most important customers.
Areas of Use for VIP Call:
Call centers: Managers or team leaders who should not otherwise be directly available for external inquiries can be contacted temporarily and specifically via the VIP code. This flexibility improves the customer experience and enables fast, targeted communication for important issues.
Emergency services: With the VIP code, you can specify that only customers with a corresponding contract have access to your emergency service outside of business hours. This provides a clear structure for customer support.
De Voicemail App biedt toegang tot de voicemail box. Alle spraakberichten staan de gebruiker transparant ter beschikkking en kunnen in een individuele volgorde afgespeeld worden.
Voice-to-Mail: Voicemails worden via e-mail als WAV-bestand naar de gebruiker gestuurd en kunnen gemakkelijk bewerkt, doorgestuurd of gearchiveerd worden.
Eenvoudige configuratie van groepsvoicemails
Voicemail versleuteling via 'Encryption Key' (AES-256)
Automatisch verwijderen van oude voicemailberichten kan individueel geconfigureerd worden
Nooit meer iets missen dankzij de badgetelling-weergave
This application allows you to manage the wake-up service of a hotel. The user with access to the application (usually the hotel reception), assigns to a room the date and time in which he wishes to be woken up. Wakemeup makes the automatic call at the established date and time. The call queue is configured to load the audio file that wakemeup should play during the call. The application records the result of the call. Licensing One license per user with any number of devices Specifics This license is user-based. This license is debited if the function is configured for a user on the PBX – independent of the usage (no Floating)!
De Provisioning App for Yealink maakt de eenvoudige en snelle integratie van Yealink-eindtoestellen in een bestaande innovaphone PBX mogelijk. Voor de oprichting (Provisioning) van desbetreffende eindtoestellen is slechts het MAC-adres van het apparaat nodig. De geprovisioneerde Yealink-telefoons kunnen daarna via de Devices App beheerd worden. Deze app is een representatief voorbeeld voor de integratie van andere IP-telefoonaanbieders. Met onze volledig open en uitbreidbare myApps platformarchitectuur maken wij de weg vrij voor de ontwikkeling van Provisioning Apps voor de eindtoestellen van bijna elke fabrikant.
Bedrijven hebben individuele eisen, die kunnen veranderen. innovaphone oplossingen kunnen naar wens samengesteld en op elk moment flexibel worden aangepast. Wij adviseren u graag.