Technology Partners

Utilising Synergies through Expertise: the Best Solutions for our Customers

At innovaphone, we count on a trusted and reliable collaboration with our Technology Partners. Useful additions for seamless integration of the innovaphone PBX in various specialised areas are enabled through these cooperations with our Technology Partners. 

innovaphone’s Technology Partners are listed here in alphabetical order:

2N is a leading European company engaged in the development and manufacture of products in the field of ICT and physical security. It is the global market leader in IP intercoms. All products meet stringent international standards (ISO, TUV, UL, CE), and are compatible with third party systems. 2N’s products, such as IP intercoms for door communication, and emergency calls, IP Audio systems and M2M products reflect the latest trends in security. Their best-in-class portfolio of products and solutions are designed to makes life easier, better and more secure. In 2016, 2N became part of the AXIS Group.

Ascom, a renowned Swiss company deeply rooted in the telecommunications industry, has undergone significant development in recent years, emerging as a premier provider of mission-critical collaboration and communication solutions. While specializing in healthcare and long-term care sectors, Ascom also holds pivotal roles in industries such as manufacturing and security.

The ASEKO company was established in 2004 as an IT business with focus on security and Linux user support in Hanover. After providing a wide range of IT services in the first few years, ASEKO has specialised in software development since 2010. ASEKO benefits from decades of experience in the field of telecommunications systems. With intelligent and multi-tenant capable software solutions, ITC processes are made manageable and billable. Systems of different manufacturers can be administered by which operations and service is automated and simplified. With the interface provided by innovaphone PBX, ASEKO was able to connect and add another very important system to the portfolio of supported PBXs.

ATT-AudioText Telecom AG was founded in Switzerland in 1995 and since then has been developing customized SWISS ALARM SOLUTIONS in the areas of:
- Alarming via ESPA 4.4.4, BACnet, OPC, I/O, ...
- Alarming on App, SMS, Email, DECT, ...
- Alarming via SIP to ANY PBX/UCC, ...
- ATAS, OAP, SIP-DECT, XML, ...
- Conference calls, REA alarms,
- Cloud or Hybrid solutions
- LoRa, IoT, silent alarm, amok alarm, ...
- Lone worker protection via app, PNG devices, ...
- Nursecall solutions such as GETS Radio, Tyco, ...
- Autark alerting on Swissphone pager...

With over 30,000 installations, aurenz GmbH is one of the leading providers of software-based accounting and UC analysis. For the innovaphone PBX, aurenz offers an extra add-on to generate additional IT business. Customers can rely on an exemplary service and smooth installations.

Around the flexible authensis ACHAT software suite, authensis AG supplies innovative, multi-media communication solutions. ACHAT optimises the interaction with customers across all relevant channels, and seamlessly integrates into infrastructure and business processes. Big Data Analysis obtains concrete approaches for predictive customer service, from communication and other data. authensis supports customers with many years of practical competence in complex projects, from conception to implementation, and from integration to support.

Based in Saarland, the Behnke Group is one of the leading providers of industrial door stations, emergency- and emergency phones for elevators on the German and on the European market. Tradition and constant innovation have shaped the company philosophy since 1980. Behnke door stations and emergency call stations are developed at the highest level within the company. The devices are characterized by quality, reliability, longevity, flexibility and are easy to integrate in phone-systems and data-networks.  The VoIP technology stands out due to its special design, such as modular flexibility, custom-made products and also meets the specific customer requirements in the industrial and private. The products of Behnke are characterized by the quality designation "Made in Germany”.

Bosbec WE is a low code platform where you build IT solutions with pre-configured components – online, cloud-based and fast. Create unique solutions as a standalone system for your organisation, or to complement systems that are already in place.
Bosbec WE is scalable to fit both the small business and the large corporation where simple and flexible components inside the builder allow you to decide the level of complexity and functionality.

With over a million installed licenses, C4B Com For Business AG is a market leader in CTI and Unified Communications software. C4B develops and distributes communications solutions under the XPhone™ brand for companies of all sizes in all industries. With services such as CTI, fax, presence, screen sharing and instant messaging, C4B software improves how businesses interact with customers over the long term while simultaneously streamlining in-house communications processes. Thanks to Mobile App, AnyDevice control and Follow-me, employees communicate on the go just as easily as in the office. C4B solutions are distributed by an extensive network of qualified partners, including such major vendors as Unify, Deutsche Telekom and Swisscom.

CASERIS GmbH simplifies communication processes within a company with innovative software solutions. Under the product name CAESAR, CASERIS provides modular communication solutions, ranging from simple fax integration via computer telephony applications to vertically integrated Unified Communications solutions for complex system environments. The 50-strong team creates sustainable added value for its customers with expert advice, reliable service and customised developments. Result: Optimised work processes, more efficient communication processes and more motivated employees - both in SMEs and large corporations. As a spin-off of CAE Electronics GmbH, the company has more than 40 years of industry experience, 3,500 satisfied customers from different industries place their trust in the company.

char is a Spanish company with more than 25 years of experience and specialised in the integration of systems and equipment in the hotel sector. We develop reliable solutions that have become a standard used in more than 10,000 hotels and groups around the world.
char pmslink is an intelligent middleware that integrates more than 150 PMS systems with more than 180 hotel equipment and systems (PBX, Hotspot, IPTV, access, home automation, etc.), solving any need and architecture, enhancing and making the most of the integrated systems.

COBS develops market leading wireless speech solutions for in-building communication. COBS main focus is alarm, messaging and precise location technology for people working in buildings where personal security is a necessity. We deliver integrated solutions to healthcare, aged care, psychiatric care and prisons. Together with a sophisticated precise indoor location technology and a very flexible alarm server with open interfaces for messaging are we able to bring advanced and secure solutions to the customers.

Datafox Software Engineering is an integration company with the aim to make different business processes more effective. Next to customer specific integration / automation projects, Datafox has created universal integration applications to integrate the innovaphone PBX with Zendesk. Automatic ticket creation, call recording and CRM links, click-to-call etc. – everything is there to make customer service more efficient, providing the best customer experience. This is just a beginning – whatever you are looking for - Datafox will make it happen!

The effexx group has been offering telecommunication systems, security systems, IT-systems and software engineering since nearly 50 years. Besides the head office in Siegen, effexx operates branch offices in Berlin, Bonn, Dortmund, Frankfurt/M. as well als service points in Stuttgart, Hannover, Koblenz and Münster. Currently effexx has about 220 employees including 40 apprentices.

Enghouse Interactive, a subsidiary of Enghouse Systems Limited, is a global leader in contact center software and video technology solutions offering its customers and partners the valuable advantage of choice. Enghouse Interactive empowers businesses to transform contact centers from cost centers into powerful growth engines by simplifying complex integrations through open standards and supporting various telephony technologies to ensure seamless customer accessibility across channels and locations.

EPOS is an audio and video solution company developing high-end devices with design, technology and performance as paramount parameters for business professionals and gaming.
The establishment of EPOS follows the demerge of Sennheiser Communications − the joint venture between Sennheiser electronic GmbH & Co. KG and Demant A/S. Alongside the introduction of an own-branded portfolio, EPOS continues to sell the Sennheiser Communications portfolio co-branded as EPOS I SENNHEISER.
Headquartered in Copenhagen, EPOS is part of Demant − a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound.

ESENTA GmbH, based in Kappelrodeck, has specialized in the development and sale of innovative IP video door intercoms since 2016. The vision was to make the everyday life of the users more comfortable and safer with an innovative and intuitive IP video door intercom. Design, development, final assembly and quality management take place exclusively in Germany.
The ESENTA GmbH team is constantly working on new functions and extensions, with the fulfillment of the needs and wishes of the customers always being in the foreground.
In cooperation with innovaphone, ESENTA GmbH is the first manufacturer to bring the innovaphone myApps platform to the SIAS IP video intercom system directly at the building entrance.

FERMAX was founded in 1949 in Valencia (Spain), where we continue to maintain our headquarters and production centre. Today, with around 450 employees and more than 60 engineers dedicated to innovation and product development, we lead the market with the most technologically advanced solutions in the industry.Our capacity for innovation focuses on connectivity and residential communication in buildings, ranging from traditional audio door entry systems to the most cutting-edge video door entry systems, security systems, home automation and access control.

FrontStage Technologies develop Omni-channel Contact Centres that deliver more effective communications by focusing on customer experience (CX) and business process integration. We believe that our products will further improve the acceptance of contact centres for both customers and agents. FrontStage Omni-channel Contact Centre has been designed to make the agent’s work more efficient and pleasant. The next-generation FrontStage platform will improve your customers’ loyalty, your knowledge about their behaviour and dramatically reduce your operating expenses.

FROX AG is an independent, innovative software company which is specialised in the development of web-based UC solutions and the optimisation of business and IT processes. The web-based attendant solution talkbase was developed by FROX AG in Switzerland and is sold worldwide. This communication solution offers demanding customers from all over the world integrated, multi-client-capable UC functions based on innovaphone or other systems. Talkbase ensures that incoming calls can be accepted and forwarded in an efficient and professional manner by call centre agents and switchboard operators.

With innovative communication solutions from Gigaset professional, your organisation can unlock its true potential and stay ahead of the competition. Our cutting-edge telephony technology is delivered by a community of dedicated partners that can help you create a complete communications solution rather than a multitude of products. With Gigaset professional, you gain access to an open platform designed for its user-friendliness, flexibility and outstanding performance, while offering seamless compatibility with leading on-premise telephony systems and cloud-based service providers.

Since 1990 ilink has been developing software solutions and offering products and services for Unified Communications (UC) to its partners and customers. In addition to our standard UC products for telephony and audio integration, ilink customers especially rely on our software for enterprises and contact centers. With a close focus on customer requirements, our individual solutions intelligently link state-of-the-art UC systems in the datacenter and in the cloud.
With over 25 years of excellence in the implementation of ambitious projects, ilink delivers outstanding know-how through its strong Professional Services team.

INSIGMA - IT. Developed for you. This summarizes what we stand for. For 30 years, we have been delivering modern, reliable and secure IT solutions. Our qualified software development and consultancy services are utilized by a wide range of organizations, from medium-sized businesses to corporations, in both Germany and throughout Europe. We service customers from a variety of business sectors such as social work, automotive and insurance. Additionally, we develop robust B2B software solutions which are always updated to the latest technological standards to ensure NIS2, DORA and C5-compliant operation of your IT systems. We also offer GDPR-compliant SaaS solutions within our data center. Software and interface solutions can be tailored to meet your specific requirements, and your customer service supported by our multilingual customer service team.

Jabra is the brand name of GN Netcom, a subsidiary of GN Store Nord A/S (GN). As a global leader in manufacturing, Jabra develops and distributes an extensive portfolio of hands-free communication solutions. Jabra has been a synonym for innovation, reliability and highly convenient usability for more than two decades. In its business divisions for mobile users and professional users in contact centres and office environments, Jabra produces wired and wireless headset and speakerphone solutions enabling users and companies to communicate in a more convenient, powerful way across company locations.

jtel has been developing highly performant, scalable applications and solutions for companies, carriers and service providers since 1997. jtel products, software modules and custom solutions are installed at over 200 sites in Europe and handle millions of calls every day. jtel’s wide, long-standing experience has enabled them to meet the customers` most demanding requirements. jtel’s expertise includes ACD, data and audio conferencing, IVR, solutions for intelligent networks and their multi-client control via web portal solutions.

Jusan is one of the global leaders in value added solutions for telephony, with 40 years of experience in the telecommunications sector, with consolidated products present in more than 40 countries and certified by top market players.
Jusan designs, sells and supports solutions for Call Centres, Call Recording, CTI, Vocal Servers and Call Billing and Traffic Analysis, through a network of partners and distributors, and closely cooperates with leading carriers and manufacturers for the certifications of interoperability between its applications and the most prestigious telephone systems in the market.

Kiamo is a software solution that helps companies manage their customer relations on a day-to-day basis. Kiamo captures, prioritises and distributes all multimedia flows depending on business rules, availability and employee skills.
Kiamo responds perfectly to the problems of customer relations managers who need a unified customer strategy to improve their relational performance and quality of service.

MediaRunway – longstanding innovaphone partner and IT system house for 22 years in Rommerskirchen (near Düsseldorf and in Cologne). Using the existing ITC know-how, MediaRunway developed an innovaphone cloud gateway solution for local innovaphone PBXs and programmed innovaphone apps. Do you need a flexible innovaphone cloud? It can be possible in the MediaRunway Cloud. Do you have an idea for an innovaphone app? We program individually. With MediaRunway, your business can grow.

Mediterranean Consulting is a company with extensive experience, specialising in strategy, technology, organisation and quality. Founded more than 15 years ago, Mediterranean Consulting has a software factory , where the programming of advanced software solutions is carried out, throughout its cycle: analysis, development, implementation and support. Among the solutions is HALFWAY, the first phone billing to be integrated exclusively with the innovaphone PBX.

Mehrens Unified Communication uses 3D printing technology to develop a wide range of special solutions. Is your IP112 telephone not standing upright enough on the table? Do you need a wall bracket for an IP2x2 telephone or do you want the handset to be more stable? A cover for the unoccupied slot in the 19" installation frame? Attach a gateway under a table or on a wall? We have existing solutions for all these and other applications or we can also manufacture them for you on customer request. Fast, suitable and inexpensive. And as an innovaphone Value Added Pro Distributor, we also offer you the complete innovaphone portfolio.

MSI Solution GmbH has been developing and selling innovative products for telephone systems since 1988. The actual product portfolio with the brands TeleData, PhoneStat and OctopusAccounting offers call-accounting solutions for commercial and governmental use. The product line HospiX is tailored for the hospitality and health care markets. It offers various features for operation and accounting in hospitals, clinics, retirement and nursing homes. These solutions offer interfaces to all major telephone, property management and hospital information systems. SIP-based voice services and the ability to run on virtual machines enables a seamless integration into the customer`s IT infrastructure. Over 25,000 end customers all over Europe - including many market leaders - rely on these solutions which are available in five languages.

New Voice is a worldwide operating systems integrator and offers solutions in the area of emergency, security, business and process communication, as well as IT and automation technology. Established in 1991, New Voice has implemented more than 4000 systems in all markets worldwide in close cooperation with important telecommunications enterprises, leading manufacturers, systems integrators and security software providers. The goal is to use real-time communication as an efficient source of information for a company and at the same time to increase the level of security and protection of individuals and property.

The owner-managed company novalink, based in Frauenfeld, has been a leader in the field of innovative alarm solutions since 1996. With more than 7,000 systems successfully implemented worldwide, novaalert alarm software is the ideal alerting – evacuation – notification solution in professional environments. This includes in particular the fields of industry and production, clinics and hospitals, and local authorities.

novomind AG develops tailored software solutions for digital commerce and customer service across the world. The highest level of dedication, maximum customer focus and close collaboration across all levels are at the centre of its product development and implementation.
As an owner-managed company, novomind is one of the market-leading providers of software and services from a single source – particularly for companies in the enterprise segment. Its portfolio includes the standardised yet flexible-to-use software products novomind iSHOP, novomind iPIM, novomind iMARKET and novomind iAGENT.

Based in Berlin, onsoft has been successfully developing systems for the monitoring and optimisation of customer communication quality in various contexts for over 20 years. Over this period, the company has primarily worked with call centres, financial organisations and service-providers, and emergency call centres.
The specific needs of the customer is at the heart of onsoft. Latest technology is used in order to implement every project according to the individual needs of each customer. Whether it is the legally admissible, tamper-proof documentation of communications and screen activity, content search of data sets using speech analysis, or call evaluation: onsoft will prove to be a capable partner in increasing the quality of your customer communication.

OpenTalk is the video conferencing solution for anyone who values digital sovereignty and data protection. OpenTalk can be operated both in our own data center (OnPremise) and on our servers in Germany (SaaS). OpenTalk consistently implements the requirements of the GDPR and is aimed at public authorities, educational institutions, providers and companies. OpenTalk is backed by the Heinlein Group with around 30 years of experience in secure communication.

Plantronics, Inc. (“Poly” – formerly Plantronics and Polycom) (NYSE: PLT) is a global communications company that powers meaningful human connection and collaboration. Poly combines legendary audio expertise and powerful video and conferencing capabilities to overcome the distractions, complexity and distance that make communication in and out of the workplace challenging. Poly believes in solutions that make life easier when they work together and with our partner’s services. Our headsets, software, desk phones, audio and video conferencing, analytics and services are used worldwide and are a leading choice for every kind of workspace. For more information, please visit: www.poly.com

RECOS IC Remarkably different. A leading German/Swiss software company specialising in the development and implementation of third-party unified communications solutions. Short distances and in-house development are a decisive advantage. Recos has been synonymous with quality and innovation for over 15 years. Customised, web-based products as modular system solutions such as metadirectory, attendant console (barrier-free), caller journal, service desk, provisioning and much more. We support our customers in realising the full potential of their communication solutions.
Find more information at www.recos-ic.de 

The ROMICO team has been developing and marketing innovative and intuitive Unified Communications, contact centre, mobile office and audio/video conferencing solutions since 1992. All CRM and ERP data of the company can be used  in all modules with the ROMICO data-integration server. E.g. depending on the CRM Customer category and the appropriate popup in the target application, ROMICO QACD® makes intelligent call distribution possible.

The samwin Contact Center is the innovative and efficient solution for any Innovaphone system. It focuses on scalability, independence, and migration.
Whether hybrid solutions or cloud services - samwin combines flexibility with customer-orientation. The optional operator console is among the strongest on the market and complements the samwin portfolio. Numerous renowned customers and over 30 years of experience underscore the high standard of the solution.

For over 40 years, the family-owned company SELECTRIC Nachrichten-Systeme GmbH from Münster has been offering reliable, innovative and economical hardware and software solutions as well as services for public safety organisations, industry, business and private customers. In the field of critical communication for emergency calls, control centres and command vehicles are equipped with dispatcher workstations for telephony and radio. The specially developed IDECS software combines solutions such as status, localisation, building services, voice recording, messages, TETRA radio and company radio on one PC with touchscreen operation. The integrated SIP VoIP client works optimally in conjunction with master-slave, standby and redundancy concepts of the innovaphone PBX.

A lightning strike in the data center, flooding in your region, an emergency case in the production line – whenever the worst-case scenario occurs, it is important to be prepared. Serinus has been specifically developed for this purpose. According to a predefined set of rules, Serinus provides information and sends alarms using all available communication channels, alerts users about specific events and informs about any required responses.
The smart event communication platform guarantees efficient and reliable alarm and crisis management with its three different editions, all of which are suitable for adaptations and offers multiple benefits - the SaaS solution, the on-premises version and the hybrid solution.

Die Sikom Software GmbH gehört seit über zwei Jahrzehnten zu den führenden Anbietern im deutschen Raum für komplexe Contact Center Systeme. Unsere über 140 Kunden sind namhafte und erfolgreiche Unternehmen. Wir verstehen unsere Lösung als „das Betriebssystem in der Kundenkommunikation“. Dabei konzentrieren wir uns als Omnichannelspezialist auf das Orchestrieren, Routen und Steuern aller Kundenkanäle sowie auf die Integration aller weiter notwendigen Systeme. Wir bieten unsere Lösung on-prem, als Hybrid- oder reine Cloudlösung und entwickeln diese permanent weiter. Als Familienunternehmen erstellen wir unsere Software vollständig im eigenen Haus und zu 100% in Deutschland.

Snom is an international premium manufacturer of professional and business IP phones that debuted in 1997 as the pioneer for Voice-over-IP (VoIP) technology in Berlin, Germany. Within two decades, Snom developed into an internationally renowned brand for innovative telephony solutions.
Snom’s impressive product portfolio complies with current European security standards.
The IP desk, conference and DECT phones by Snom come with a variety of functionalities and high-end audio quality, which feature up to 27 languages, depending on the model. Completing their selection, Snom also offers a wide choice of accessories, like headsets and other expansion modules. A three year warranty is included for all devices.

Speech Enterprise GmbH is manufacturer and supplier of communication solutions with focus on call recording. The company offers a broad portfolio and experience from several thousand installations. It actively supports system house partners and customers with the planning and realisation of recording projects. The solutions have proven to be extremely practical and exceptionally competitive.

TeMeno GmbH, based in Grevenbroich, has been developing professional alarming, call and conference systems since 1988 and is one of the leading German manufacturers in this segment. The MenoDigital alarm server provides a reliable hardware or software platform that utilises innovative technology to evaluate the most input modules and protocols, triggers corresponding signaling chains, or combines conference calls. The alarm server is particularly suitable for applications in critical situations, e.g. evacuation, silent alarm, individual workplace monitoring, nurse call systems, emergency conferences, alerting of operational groups, conference and monitoring system for task forces etc.

The company TE-SYSTEMS GmbH was founded in 1990 and has since been specialising in the development and marketing of software in the area of audiotex and telecommunications for ISDN and VoIP. A major focus is placed on voice-dialogue systems for call centres and service platforms as well as the migration of CAPI-compatible applications to various VoIP environments.

Virtual Cable is a company specializing in the digital transformation of the workplace. The firm develops, supports and markets UDS Enterprise, a new software concept to create a fully customized workplace virtualization platform. It provides 24x7 secure access, from any place and device to all the applications and software of an organization. It allows combining in a single console Windows and Linux desktop and application virtualization, as well as remote access to Windows, Linux and macOS devices. Its Open-Source base guarantees compatibility with any third-party technology. It can be deployed on-premises, on public, private, hybrid or multi-cloud. Even combine multiple environments and perform automatic and smart overflows. All with a single software subscription. For more information, visit www.udsenterprise.com

RELIABLE ALERTING, INFORMATION, AND COMMUNICATION
tetronik develops and produces solutions of outstanding quality for a wide range of alarm, information and communication management tasks. We integrate, automate, simplify and secure critical as well as everyday communication processes from different industries.
With the portfolio and the various DAKS platforms, and together with high-performance partners, tetronik has been providing comprehensive solutions for a large number of demanding applications worldwide for decades. DAKS... because it’s about responsibility!

The Swiss multimedia contact centre manufacturer WBe AG, is an established company in the global telecommunications market. The InHouse Engineering Team has been responsible for the implementation of business intelligence platforms since 1992. The modular structure of the system creates both inbound and outbound media processing optimisation for Call, Chat, Fax or Email. Renowned companies rely on years of experience, branch independent.

XQTING – No nonsense software development.
XQTING is a solution architect, software developer and app developer who seamlessly integrates software tools within your business approach. It increases efficiency in existing software environments by connecting the software islands using existing APIs or by building own connectors. It writes tailor-made software to answer all your requirements. XQTING has a solid background in telephony, contact centres and process automation. Based on this knowledge it has built InnoStats, a software that provides reporting on innovaphone queue objects.

Yealink is a global-leading provider of Unified Communication & Collaboration Solutions specialized in video conferencing, voice communications, and collaboration, dedicated to helping every person and organization embrace the power of "Easy Collaboration, High Productivity".
With best-in-class quality, innovative technology, and user-friendly experiences, Yealink is one of the best providers in more than 140 countries and regions, ranks No.1 in the global market share of IP Phone, and is the Top 5 leader in the video conferencing market & business headset market.

Zenitel is a leading provider of Intelligent Critical Communication Solutions, enabling everyone to hear, be heard and be understood, every time and everywhere. Our product offering is within Intercom, Public Address, Voice Alarm and IP speakers. We are recognized globally for offering state-of-the-art communication solutions that deliver the interoperability you need and the reliability you demand.