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Successful communication across language barriers requires both fast translations and a secure processing environment.

Government agencies, public institutions, critical infrastructure providers, the healthcare sector and international teams rely heavily on these factors. For these organizations, data protection, control and digital sovereignty are essential.

The innovaphone Translations App offers even greater flexibility with Service Release V16 SR3 by supporting integration with eTranslation, the AI translation service of the European Commission, and allowing the use of a company’s own, locally hosted LLM. 

eTranslation: European Translation Services for Sensitive Communication

By connecting the Translations App to eTranslation, organizations have access to an official AI translation service provided by the European Commission. This solution is ideal for organizations that:

• Work across European borders
• Manage multilingual communication
• Prefer European digital solutions

Developed specifically for multilingual communication across Europe, eTranslation supports numerous European languages. The service is available free of charge for public administrations and other eligible user groups within the EU.

These features make eTranslation ideal for translating content regularly between different European languages. Typical use cases include international projects, collaboration with public authorities, as well as communication with partners, customers and institutions from other countries.

In-House LLMs: Translations Within Your Own Infrastructure

In addition to eTranslation, the Translations App can connect directly to your company’s own, locally hosted LLM (from V16r1 SR3).

This solution is ideal for organizations that prefer to process all translations within their own secure network. Instead of relying on an external translation service, companies can run an internal language model. This approach is perfect for highly sensitive data or specific internal requirements.

Did You Know?

In addition to eTranslation, the European Commission provides various other AI-powered language tools. These include solutions for:

• Creating summaries and optimizing text
• Simplifying language for accessibility
• Anonymizing data
• Converting speech to text

Using the innovaphone Software Development Kit (SDK) and the APIs provided by the EU, such services can also be integrated into the innovaphone environment. This opens up opportunities beyond simple translation to securely and effectively integrate AI-based voice features into existing workflows.

Benefiting from Smarter, More Flexible Translations

The updated Translations App offers organizations greater flexibility in how they handle translations within myApps. Companies can choose between using a European service like eTranslation, running an internal, locally hosted LLM, or connecting to additional language services in the future.

This represents a major milestone for government agencies, public institutions, critical infrastructure providers, and other organizations with strict communication requirements. It simplifies multilingual collaboration while aligning perfectly with internal data protection and infrastructure policies.

More information on the Translations App

On June 11, 2026, the Legendenhalle at Motorworld Böblingen once again became a vibrant hub for modern communication and digital collaboration. The innovative CONNECT 2026 once more exceeded our expectations.

Nearly 1,000 registrations, 45 national and international app partners and technology partners, numerous presentations, workshops and live demos - but above all, many encounters, innovative ideas, and memorable conversations made this day an unforgettable experience.

Guided by this year’s motto, “Connecting People. Creating Productivity.” we focused on advanced technologies to connect people, teams and processes. The ever-growing myApps ecosystem took center stage, and visitors were able to experience it firsthand and try it out for themselves at the exhibition booths.

From AI to Crisis-Proof Communication

The CONNECT 2026 program was as versatile as the demands of modern work environments. Topics ranged from artificial intelligence and the new myApps Assistant to modern contact center solutions, crisis management, the Internet of Things (IoT), and communication systems for the maritime market.

Live demos, interactive workshops and key notes provided valuable insight to new technologies. We had a hands-on approach, with use cases, questions and lively discussions.

Were you unable to listen to all the presentations or were you unable attend the event? The recordings are now available for you to watch.

presentations hosted in English language

The People Who Powered CONNECT 2026

As impressive as the data, technology and new features may be, CONNECT truly thrives because of the people who bring it to life. We are incredibly grateful to our exhibitors and speakers for sharing their knowledge and ideas. Thank you to our visitors, who asked insightful questions, engaged in vibrant discussions, and provided  such valuable feedback. A big thank you also goes to our colleagues who began planning long before doors opened, ensuring a seamless experience on-site.

After a high-energy day packed with new insights, CONNECT shifted into celebration mode at the evening get-together. Over great food and refreshing drinks, conversations continued, ideas flowed, and partners laughed, danced and simply enjoyed the great company.

The special energy of the day is best experienced by watching our recap video:

recap video - CONNECT 2026

Read our latest blog post for even more insights, voices, and stories behind the records, trends, and team spirit:

CONNECT 2026 blog post

A big thank you to all our guests, exhibitors, speakers, and colleagues who made CONNECT 2026 truly special with their ideas, dedication, and enthusiasm.

We look forward to meeting you at the next CONNECT!

With the release of V16, Unified Communications and Collaboration gets ready for the next chapter. Numerous improvements and innovations covering telephony features, conferencing, collaboration, business apps, hardware, and infrastructure boost efficiency, reliability, and user-friendliness - all seamlessly integrated into one single UCC platform.

Did we spark your interest? ▶️ Discover our release highlights of V16. 

Your innovaphone team

Beta 6 for V16 is available now! Don’t miss the opportunity to test the latest functions exclusively before everyone else. Some highlights awaiting you are the Conference Scaler for scalable conference resources, the Connector for WhatsApp, the new document storage feature in the Connect App and incremental LDAP replication for more efficient processes in large installations. 

What to Expect with Beta 6: 

• App IP:
   

  App IP brings full PBX functionality to the innovaphone App Platform as an app service. Central communication functions are provided flexibly as an application and can be seamlessly integrated into modern IT environments. The solution runs on the Docker Container App Platform, for example, and combines the App Platform and PBX in a single system (container). This creates a compact and comprehensive solution that enables easy deployment, high scalability, and maximum flexibility for operating modern communication solutions.

The 5^th Beta phase of V16 has just been released! Get ready for exciting new features and improvements to enhance your user experience. Take a look at the latest developments and share your feedback with us!

What to Expect with Beta 5: 

• Conference Transcriptions: 
  

  The solution records a conference call, transcribes what is said and organizes the content to conveniently structure results and tasks in meeting minutes. All functions are directly accessible via the participant list of the Softphone App – from starting the transcription to creating the finished meeting post, which can be edited and posted directly in the Connect App. (You can freely choose which AI models to use.)

Just in time for the end of the year, we have a little pre-Christmas gift for you: Beta 4 of V16r1 is now available and ready for testing!

You can look forward to new features, targeted optimizations, and important enhancements across various areas. Discover the latest updates and become a beta tester!

Highlights of Beta 4: 

• New Features in Working: 
  • Working User: Push notifications for changes in the processing status of absence requests (vacation, sick leave) and absences, such as overtime compensation, are now also available without time tracking.
    
  • Working Manager: Push notifications for new absence requests, badge count for open absence requests, setting up absences without time tracking (e.g., overtime compensation), display of users’ presence status, “Chat” button in the user overview, and various other minor improvements.

The 3^rd Beta phase of V16r1 is now available! Look forward to an optimized user experience with enhanced UI features and other improvements. Discover the latest innovations and become a beta tester!

What to expect with Beta 3: 

• Improved help section & onborading tour in myApps: The hamburger menu of your myApps home screen now provides an extra HELP section which bundles all introductory and help functions. In this section, you will find a tour through myApps, guiding through the central areas. New users will quickly become familiar with the home screen, most important apps and presence status within myApps.
  
  
• Projects App is much easier to use on mobile screens: Actions are performed via a three-item menu, detailed views are available throughout, and the responsive layout makes better use of narrow displays. Also new: Move backlog entries from the project backlog to the respective area backlog – history and discussion remain available.
  
  
• ... and many more improvements – get more details in our Community under the tags #16r1 #Beta !

Ready to join?

Please visit our innovaphone Community for more details on our beta phases of V16r1, and to get in touch with other community members. We look forward to your feedback!

Joined forces for a future-proof switch: effexx has placed the further development of the “Diversion” App in the experienced hands of MediaRunway. The new "Call Forward Personal" App continues to offer modern and future-proof features for the same price – including seamless migration.

Promotional offer until March 31st, 2026:
If you already use “Diversion”, you can order Call Forward Personal for free with the same number of licenses you have been using. Your current settings from “Diversion” will be transferred during installation.

Your advantages:

• Seamless transition: Active configurations from the “Diversion” App are easily transferred
• Price stability & future-proof: Active development and support by MediaRunway at unchanged price (the number of SSC / iSC required remains unchanged)
• No additional costs: Switch to “Call Forward Personal” free of charge until March 31^st, 2026.

What to do next: Simply contact your innovaphone partner and we will take care of everything else from here.
 

▶️ more details on Call Forward Personal

Our 2^nd Beta Version was released today – this is a great opportunity for you to join our test phase! Please visit our innovaphone Community to receive detailed information on the new features and instructions on hoe to participate in the test phase.

What to expect with Beta 2: 

• Charts App:
  
  The Charts App displays locally stored data from various apps in well-structured and configurable diagrams. These diagrams can be saved, shared with groups, and accessed at a later date. The Statistics API is required to retrieve such locally stored data.

  Following innovaphone apps are currently supported: App Platform Manager, Connect, Contact Widgets, Recordings.

We hope you enjoy the test phase and look forward to your feedback – it is a valuable contribution to enhancing our products!

A customer is calling because the system is down, and ends up with the right point of contact straight away. No call transfer, no waiting queue, thanks to anyContact innoACD: A call center & contact center solution that redirects incoming calls based on the skills, availability and workload of your agents.

Unlike traditional waiting queue solutions, skill-based routing ensures that every call goes directly to the person with the right expertise. This enables faster problem solving, more efficient processes, and happier customers.

Key Benefits of anyContact innoACD:

• Skill-based routing instead of random or collective phone ringing. The app transfers calls based on defined skills of the agents. These skills or areas of expertise may include "IT support", "product A", "key account sales", etc.
• "RONA" prevents lost calls: If an agent is in a meeting or unavailable, the call remains in the queue and is then redistributed (not ready / RONA).
• No additional infrastructure required: The solution runs as an app on the innovaphone App Platform – without an external server or cloud.
• Real-time overview for team leaders and employees: With special apps for agents and admins, you can keep track of queues, availability, and call statistics.
• Licensing based on the number of concurrent agents (concurrent model): You only pay for the number of agents who are actively participating—ideal for changing teams or shift work.

anyContact innoACD for Businesses:

• Increased availability & quality: Calls are routed to the right agent—directly, without any detours and without causing disappointment.
• Better utilization: Workloads are distributed fairly, and agents with specialized skills are deployed in a targeted manner.
• Fewer lost calls: Thanks to "RONA", no call is left hanging.
• Fast implementation: Minimal effort – the app can be up and running at short notice.
• Cost control: No major infrastructure setup – clear licensing structure.

anyContact innoACD is the ideal tool for:

• Support teams with differing qualifications (IT, sales, post-sales)
• Businesses with changing agents, part-time, shift work
• Companies working with the innovaphone platform, requiring a high-performance ACD / contact center solution without complex additional servers
• Teams that value better control and reporting

Get more information on anyContact innoACD. 

In many companies, employee information is scattered across different systems: Qualifications here, Contact information there, project responsibilities somewhere entirely different. The Users Plus App by MediaRunway finally makes and end to chaos and reveals talents. 

Sample scenario: You have an important new project and need a seasoned IT specialist, preferably someone who has already worked with the same customer? Users Plus will help you find the suitable specialist in no time.

Key Features of Users Plus:

• Convenient overview of all employees: Information on professional skills, project responsibilities, target goals, certifications, awards, contact details and more – all information is stored in one single location.
• Intelligent search: Full-text search across all fields, from skills to team structures.
• Team mapping: Relationships and organizational structures are displayed visually.
• Data protection included: Sensitive areas can be protected individually.
• Internationally applicable: Multilingualism and time zone support included.

Users Plus for Businesses

• Quickly fill project positions: Find the right professionals for current tasks.
• Greater visibility: Employee profiles are dynamic and transparent.
• Networking opportunities: Teams can check project status and responsibilities, with the respective skill set and interests.
• Enhanced HR workflow: Personnel managers, HR and team leaders have access to the same information.
• Positive corporate culture: Knowledge and potential are openly shared.

Users Plus for Professionals:

• HR teams can centrally manage employee profiles and talents.
• Team and project managers can quickly find skilled professionals for new tasks.
• Employees showcase their skills, goals and interests, with the option to network more effectively.
• Organizations strengthen transparency and collaboration while ensuring data protection.

Conclusion:

With Users Plus, employees are not only found – they are truly seen. The app promotes transparency, networking opportunities and talent – centralized and compliant with data protection regulations.

Get more information on Users Plus.

The new Beta Version 16r1 is now available and ready for testing! Make the most of this opportunity and actively participate in the test phase. Download our new V16r1 Beta Software from our Beta Store and discover the new features awaiting you.

Please visit the Connect App within our innovaphone Community where we will be introducing all the latest news and developments. Our Community is also a great place to get in touch with other beta testers, and to share your feedback with us. Your feedback is a valuable contribution to enhancing our software.

Since we have more beta phases in the pipeline, you want to make sure to drop by in our Community every once in a while. Join in, and follow all developments - from the very first beta phase to the final release of 16r1.

We hope you enjoy the test phase and look forward to your feedback.

The Connector for M365 makes your business communication even smarter. The app connects Microsoft Teams with innovaphone myApps, ensuring automatic synchronization of presence and call status. All participants remain available at all times – without annoying double ringing, and without losing information.

Why is this Connector Essential?

If you use Microsoft 365 with Exchange online, you should keep in mind October 2026. On October 1^st, 2026, Microsoft will discontinue the EWS protocol used to date. This means following: The Calendar App will no longer work for the calendar presence synchronization between Microsoft 365 and innovaphone myApps. The Connector for M365 provides a solution because it is based on the modern Microsoft Graph API. It and makes calendar integration and presence synchronization future-proof.

Please note: For users of Exchange on premises, the Calendar App remains the appropriate solution for synchronizing calendar presence.

Your Advantages with the Connector for M365:

• Synchronized presence status: Whether you are in a Teams meeting or in a myApps call – both systems know when you are busy
• Seamless call management: Call forwarding and rules apply automatically, external callers are not left without response
• Line state synchronization: The phone status is also synchronized between both platforms
• Future-proof thanks to Graph API: Calendar integration and presence sync remain fully functional after October 2026
• More convenience (from version 16r1): Contact search and phone number resolution directly in the connector (applies to apps, does not apply to IP phones and the innovaphone PBX)

Practical Example:

An employee is participating in a Teams call. A customer is trying to call the respective innovaphone extension of this employee at the same time. Without the connector, the telephone will keep ringing and ringing, the customer may even end up in the waiting queue. With the Connector for M365, the system will automatically recognize that the extension is “busy”. The call will be forwarded in accordance with the predefined rules – the customer will receive the service, and the employee can participate in the online meeting without any interruption. 

Conclusion

The Connector for M365 is more than just an add-on; it is the key to smooth communication between Microsoft 365 and myApps. By 2026 at the latest, it will be available to Exchange Online users who synchronize their calendar entries.

Please visit our web for more detailed information on the Connector for M365

We are pleased to announce the 3^rd edition of our innovaphone fair coming up next summer, so make sure to save the date:

innovaphone CONNECT 2026
 June 11^th, 2026

The fair’s motto is: "Connecting People. Creating Productivity."

  
Look forward to:

• Exhibitor stands with plenty of ideas: Discover the latest solutions of our partners
• innovaphone themed areas: Experience exciting communication & collaboration of tomorrow
• Workshops & presentations: Gain practical insight & valuable know-how
• Get-together in the evening: Enjoy the great atmosphere & network with others
    

Join us at our CONNECT 2026 and experience innovaphone myApps in all its colorful facets, connect with industry experts and gain new insight into the growing myApps ecosystem.

→ Get more details & register now for the long-awaited event ←

We enjoyed an inspiring week in Oslo! Nor-Shipping 2025 was a great opportunity for us to meet up with international experts, industry leaders and the maritime community. It was a pleasure to network with you all.

A big thank you to all visitors, partners and co-exhibitors of our stand. Presenting our secure and efficient communication solutions for the maritime industry together with our partners Bosch, Cobs and Snom was a very special experience to us.

Our future-ready communication solutions are “made in Europe” – ideal to meet the unique challenges of the maritime industry.

We look forward to meeting you at upcoming exhibitions. 

With our release 15r1, we are expanding our myApps platform with new business apps, optimizing existing apps and offering new functions in the area of communication: Discover our latest highlights such as our new and agile project management tool, the Projects App, or our Assistant App with AI integrated directly into myApps. Simplify your day-to-day work and boost your productivity! Did we spark your interest? Continue reading...

We are happy to announce the last beta phase of our 15r1 Beta, before we are getting ready to release! This is your chance to discover the latest features and functions. Visit our Beta Store to download the software. Please visit the Connect App in our innovaphone Community to get all the news, and to share your feedback with us.

What to expect with Beta 5: 

• Audio and Video Conferences: 

• Contacts:

• • Export and import vCards (contacts from Outlook, Thunderbird etc.)
  • New home screen: Intuitive overview of the functions in the Contacts App
  • New rounded UI
    
    

• Virtual Background: 

SAVE THE DATE
innovaphone V15r1 Webinar

Friday, March 28^th, 2025 | 10 am
This webinar will be hosted in English language
➡ register now ⬅

Your beta feedback is a valuable contribution to enhance our software version 15r1.

The 4^th Beta Version of 15r1 has been release! Join our test phase and be one of the first to discover the latest features and functions. Visit our Beta Store to download the software. Please visit the Connect App in our innovaphone Community to get all the news, and share your feedback via our Connect App.

What to expect with Beta 4: 

• myApps UI:
  • You are already familiar with our myApps design themes light and dark. We are pleased to introduce a new option: “system”. This third option will automatically adjust to the color theme selected in your operating system.
  • Would you like to ensure quick onboarding? With myApps, you can now opt for an intro if a user logs into myApps for the very first time.

• Working App: The working time account in the Working App has been optimized. It is now possible to manage and adjust working time accounts of employees. All changes remain transparent since they can be checked in the history.

We have great news for you! Our website with the overview of all apps continues to be updated with new content.

So far, you could get information on licensing, contact information and videos. We have now added two new buttons for our app overview:

• Screenshots: Take a look at the UI of the app on different end devices.
• Feature list: All important features of the app are conveniently listed via bullet points.

➡️ Take a look at the new buttons for yourself!

Keep revisiting this website since our app portfolio continues to grow.

Many thanks for your visit at our booth from February 4^th until February 7^th at Integrated Systems Europe 2025 in Barcelona. It was a great pleasure to meet you at this major industry event, and to present our myApps solution to you.We enjoyed being able to network with you and were grateful for the overwhelming feedback we received for our new IP270.

For all of you who were unable to meet up with us in Barcelona, we look forward to seeing you at upcoming events in 2025.
Visit our web to see where innovaphone will be exhibiting this year.