Newsticker - Top News

2022-11-24 | Newsticker
Fifth Test Phase for BETA V13r3 Launched
5th Test Phase for V13r3 Beta Launched


Following features and apps have been improved for the current Beta 13r3 test phase:

  • OAuth2: myApps Windows authentication using OAuth2
  • Recordings app: new features and improvements
  • Media relay improvements for 3rd party phones
  • TEXT interface
  • SDK 13r3


Please visit our newsticker to get all details on participating in the beta test phase

We also cordially invite you to join our Beta 5 dialog:

Date: Tuesday, December 6th, 2022
Time: 11 am
Location: virtual meeting

For more detailed information and the web link to join in, please visit our Beta Forum.

We very much look forward to your feedback & to meeting you online.

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2022-11-23 | Newsticker
NEW in the innovaphone App Store: Diversion App by effexx


The Diversion app by effexx extends the options of direct call forwarding (“cfu”) by distinguishing between internal and external users.  Users can select call diversion either for internal callers or for external callers only, or for both at the same time with different call destinations. The app further provides a history to reactivate previous call forwarding settings with one simple click.

Please check the innovaphone App Store for more detailed information.

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2022-10-18 | Newsticker
Next Test Phase for V13r3 Beta Launched
4th Test Phase for V13r3 Beta Launched


Following features and apps have been improved:


  • Switchboard app
  • Users Admin app (CSV export) 
  • innovaphone myApps Connector for Microsoft 365
  • Local 3 party conferences


Please visit our newsticker to get all general details on participating in the beta test phase.

We also cordially invite you to join our Beta 4 dialog:

Date: Wednesday, October 26th, 2022
Time: 11 am
Location: virtual meeting

For more detailed information and the web link to join in, please visit our Beta Forum.

We very much look forward to your feedback & to meeting you online.



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2022-09-20 | Newsticker
Mixing innovaphone Software Licenses

Renting or Buying Software Licenses? Why not Both?

From version 13 on, innovaphone software licenses can be bought and rented (on premises or from the cloud). Rented licenses do not have a minimum runtime or other limitations*. Simply ensure that enough iSC are credited to the respective customer account.

*Please note: The rented software licenses are intended to be used continuously. Activation and deactivation or up and downgrades of the configuration (e.g. downgrades for the weekends) in order to optimize the fees are not allowed.

So far, nothing new. However, we do have some news: It is now possible to combine bought and rented licenses on one single installation.

What benefits arise?


Imagine following situation:

The operator of a ski hotel plus attached gastronomy, ski lift, ski school and ski rental are all already using an IP telephony system by innovaphone. During the winter season, it would be quite handy to complement the telephony functions with a variety of UCC functionalities for video calls, application / desktop sharing, chat, fax2mail, etc. These will ease the work processes for employees during the seasonal peaks.

The solution: The (bought) licenses for IP telephony are still used around the year. During the winter season, the licenses for the required UCC functionalities & apps are rented.


Should you not be in a branch that undergoes seasonal fluctuations, following scenario may apply instead:

An automotive company has already switched its telephone system to IP telephony years ago. An innovaphone PBX is used in-house, all licenses were purchased. Now, it is high time to get more future-oriented. Employees shall be able to use UCC functionalities as well as traditional telephony. The company, however, is still uncertain about the extent to which employees will actually use functions such as video calling, virtual conferences, application or screen sharing, chat messaging & other features. Unnecessary costs due to unused functions should be avoided, of course.

The solution: The software licenses for various UCC functionalities are rented for a certain time period in order to determine whether these functionalities are actually used within the company.


In addition to the two sample scenarios, there are plenty more where the mixing of purchased and rented licenses be a sensible solution.

Should you need help to find out whether this topic is of interest to you, please do not hesitate to contact us. We will gladly help out evaluating your business needs.


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2022-09-19 | Newsticker
New Webinar Series


We are happy to announce our new webinar series, introducing our technology & app partners. Each webinar will be presented by one of our technology / app partners and moderated by innovaphone.

The main focus of each webinar will be the product range, integration of the solution within the innovaphone system as well as completed innovaphone customer projects. Learn about the possibilities of enhancing innovaphone solutions with the versatile products of our technology partners & app partners.


➡️ Check out the upcoming webinars & register now

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2022-09-01 | Newsticker
3rd Test Phase of Beta 13r3
3rd Test Phase of Beta 13r3

We are happy to announce the third test phase of our innovaphone software V13r3, beginning in September. Get ready for numerous improvements and several new features.


These include following:

  • New focus area to set the default view on one app within myApps
  • Provisioning Yealink
  • Connector for kuando® without busy light


Visit our Beta Forum and discover all the new functions and apps. We look forward to your feedback.

If you would like to know how to participate in our test phase, please visit our newsticker on beta test version 13r3

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2022-07-11 | Newsticker
Information on Price Adjustments as of August 1st, 2022


Increased prices affect almost all areas of our private and professional lives. We at innovaphone have also been observing the constant price increases of our component manufacturers and suppliers in the hardware sector with concern for quite some time now.

Up until now, we managed to hold back a general increase in prices, due to well-negotiated long-term purchasing conditions. However, we are now forced to take action, due to the insecurities we see in the market regarding future price developments as well as the general inflation trend which leads to significantly higher costs for us in all areas. This means following:

As of August 1st, 2022, we will be increasing the prices of the majority of our products by approx. 15%. This price increase also applies to SSC, warranty extensions and hardware support.

1st option to save money: Buy & bind until July 31st, 2022

  • For prospective innovaphone customers planning on getting an innovaphone installation for your business:
    Decide until the end of July and benefit with the conclusion of an SSA (Software Service Agreement) by getting a more attractive SSC value (Software Service Credits).

  • For innovaphone customers who have already concluded an SSA with us:
    Now is the ideal time to reload your SSC account in order to profit from the more attractive SSC value.

2nd option to save money: Conclude the online Auto SSA contract until July 31st, 2022, and get free months for the SSA

The Software Service Agreement (SSA) enables customers to receive upgrades (new software versions / releases) from bought innovaphone software. With immediate effect, this agreement is no longer concluded on paper but exclusively online instead. These changes apply to new customers as well as established customers.

Auto SSA contracts concluded online via the portal my.innovaphone until July 31st, 2022, and with a defined runtime will get free months (number depends on contract period) to compensate for the price increases.

Please note: if you wish to benefit from this offer, please get in touch with us via e-mail:


Despite all this, we have also made some adjustments that in fact represent a reduction in price after July 31st, 2022:


Reduced prices & easier licensing: Interface licenses & channel licenses included in the future

In the future, all gateways will include all interface licenses and channel licenses (relay channels) upon delivery. This will lower the price significantly and will standardize and simplify licensing. The licenses for all gateways purchased before August 1st, 2022, will also be retrospectively activated free of charge via a firmware update.


Reduced prices for innovaphone myApps Cloud & Software Rental: Reduction of required iSC (innovaphone Service Credits) per license

innovaphone Service Credits are the electronic payment method for innovaphone myApps Cloud as well as the innovaphone Software Rental. With the adjustment of required iSC per license, the prices of the innovaphone myApps Cloud Service as well as the innovaphone Rental Service will be reduced as of August 1st, 2022.

2022-06-08 | Newsticker
Notification on Discontinued innovaphone Products


Notification on Discontinued innovaphone Products

The IP241 & IP150 IP phones as well as the wireless DECT phone d81ex are no longer available with immediate effect.



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