Managing client calls, tracking call notes and organizing follow-ups can quickly overwhelm daily business operations. This often leads to teams wondering who discussed which issues.
To solve this challenge, MediaRunway launched the Call Manager. This new application integrates seamlessly into the innovaphone myApps ecosystem. The app centralizes call histories, notes, callbacks and favorites to deliver maximum clarity in daily call management.
The Call Manager enhances your experience with the Phone App by delivering practical contextual data. Teams can capture call notes, retrieve existing information and view pending callbacks directly within the active call screen.
The need to search through multiple systems for critical details is eliminated. When speaking with a client, partner or colleague, users instantly see previous conversations, open callbacks and upcoming action items.
Call Manager brings clear structure to daily communication logs. Users can view, comment on and process call entries directly, such as converting a call log into a scheduled callback.
When combined with the Analytics App, teams unlock advanced capabilities to search, filter, sort and restrict data by specific timeframes. This significantly simplifies tracking and reporting for high-volume communication teams.
Pending callbacks can be managed from a central dashboard within the Call Manager. Users can create, filter, sort and forward callbacks for individual PBX users or entire user groups. Multiple callback statuses with live updates ensure full visibility.
The built-in action history tracks every update made to a callback. This provides full transparency within the team and ensures no client request is overlooked.
In addition to call logs and callbacks, the Call Manager offers advanced options for favorite lists. Users can organize contacts into custom groups without the traditional 30-contact limitation.
Teams can search for PBX users directly, add custom destinations and use full support for federation scenarios. Integrated actions allow users to call or message contacts straight from the list.
Call Manager by MediaRunway is designed for environments where telephony drives daily business, including sales, service, support and reception desks. By bringing information, notes, callbacks and contacts directly into the conversational context, the app empowers teams to work faster and more structured.
More information on the Call Manager by MediaRunway
235725 - App Platform Manager / Webserver: add option to disable http (port 80) access
https://wiki.innovaphone.com/index.php?title=Reference16r1:Concept_App_Platform#Security
The web server can now be started with an option that fully disables unencrypted HTTP access via port 80. Access can then be strictly limited to TLS-encrypted HTTPS connections, providing more restrictive security for the App Platform. The corresponding parameter is transmitted to the web server when the App Platform Manager is launched.
237091 - App UsersAdmin: Configure DECT devices
237872 - App UsersAdmin: Add DECT to import XML/CSV
DECT devices can now be configured directly in UsersAdmin. They can further be imported via XML or CSV. This simplifies the management of these devices and reduces manual workload, especially for larger installations.
239011 - Projects App Start Page: New Features
The Projects App introduces new features to make the home screen more organized. Users can customize their home screen, reorder lists using drag-and-drop, and display exactly the items that are important for their daily work.
Also new are lists for pinned tasks and pinned backlog items, as well as private notes. These notes can be created and managed directly on the home screen. If needed, they can then be converted into project items such as projects, sprints, tasks or backlog items.
With Mail-to-Fax, you can now send multiple documents in one single fax. Outbound faxes now further support resolutions of 100 dpi and 300 dpi.
237992 - myApps, IP phones: Made G.729AB available again
The G.729AB codec is once again available in myApps and on IP phones. This increases flexibility in existing installations and supports scenarios where low bandwidth, compatibility or specific endpoint requirements are a factor.
Successful communication across language barriers requires both fast translations and a secure processing environment.
Government agencies, public institutions, critical infrastructure providers, the healthcare sector and international teams rely heavily on these factors. For these organizations, data protection, control and digital sovereignty are essential.
The innovaphone Translations App offers even greater flexibility with Service Release V16 SR3 by supporting integration with eTranslation, the AI translation service of the European Commission, and allowing the use of a company’s own, locally hosted LLM.
By connecting the Translations App to eTranslation, organizations have access to an official AI translation service provided by the European Commission. This solution is ideal for organizations that:
Developed specifically for multilingual communication across Europe, eTranslation supports numerous European languages. The service is available free of charge for public administrations and other eligible user groups within the EU.
These features make eTranslation ideal for translating content regularly between different European languages. Typical use cases include international projects, collaboration with public authorities, as well as communication with partners, customers and institutions from other countries.
In addition to eTranslation, the Translations App can connect directly to your company’s own, locally hosted LLM (from V16r1 SR3).
This solution is ideal for organizations that prefer to process all translations within their own secure network. Instead of relying on an external translation service, companies can run an internal language model. This approach is perfect for highly sensitive data or specific internal requirements.
In addition to eTranslation, the European Commission provides various other AI-powered language tools. These include solutions for:
Using the innovaphone Software Development Kit (SDK) and the APIs provided by the EU, such services can also be integrated into the innovaphone environment. This opens up opportunities beyond simple translation to securely and effectively integrate AI-based voice features into existing workflows.
The updated Translations App offers organizations greater flexibility in how they handle translations within myApps. Companies can choose between using a European service like eTranslation, running an internal, locally hosted LLM, or connecting to additional language services in the future.
This represents a major milestone for government agencies, public institutions, critical infrastructure providers, and other organizations with strict communication requirements. It simplifies multilingual collaboration while aligning perfectly with internal data protection and infrastructure policies.
234210 - App Translations: Support eTranslation
234211 - App Translations: Support local LLM
The Translations App now supports integration with eTranslation, the European Commission’s AI translation service, as well as the use of a company’s own, locally hosted LLM. Companies and organizations gain greater flexibility in deciding how to handle translations, whether through a European translation service or through their own language models running on local infrastructure.
233056 - App Users Service: Assign config to users from LDAP Replikator
If users are imported from Active Directory via the LDAP replicator without an assigned configuration template, the default configuration template from Users Admin is automatically applied. The same applies to the home screen assignment. This reduces manual administrative effort and ensures that new users immediately start with a default configuration.
236338 - DTMF Feature Codes for Follow-Me
The Follow-Me feature can now be activated and managed directly on the desk phone using DTMF codes. This simplifies operation, particularly at standard workstations, in shared spaces, or wherever quick adjustments are needed without using a web interface.
235686 - myApps: Feedback functionality in hamburger menu
A feedback page is now accessible via the hamburger menu of the myApps client. Users can submit feedback on myApps directly through the linked innovaphone website. This simplifies communication and establishes a direct channel for feature requests, bug reports and general improvements.
234427 - Connector for Microsoft 365: Free presence is now configurable
In the Microsoft 365 Connector, calendar entries marked as "Free" can now be assigned to any specific presence status. This offers greater flexibility for presence synchronization and gives organizations better control over how calendar availability appears in myApps.
On June 11, 2026, the Legendenhalle at Motorworld Böblingen once again became a vibrant hub for modern communication and digital collaboration. The innovative CONNECT 2026 once more exceeded our expectations.
Nearly 1,000 registrations, 45 national and international app partners and technology partners, numerous presentations, workshops and live demos - but above all, many encounters, innovative ideas, and memorable conversations made this day an unforgettable experience.
Guided by this year’s motto, “Connecting People. Creating Productivity.” we focused on advanced technologies to connect people, teams and processes. The ever-growing myApps ecosystem took center stage, and visitors were able to experience it firsthand and try it out for themselves at the exhibition booths.
The CONNECT 2026 program was as versatile as the demands of modern work environments. Topics ranged from artificial intelligence and the new myApps Assistant to modern contact center solutions, crisis management, the Internet of Things (IoT), and communication systems for the maritime market.
Live demos, interactive workshops and key notes provided valuable insight to new technologies. We had a hands-on approach, with use cases, questions and lively discussions.
Were you unable to listen to all the presentations or were you unable attend the event? The recordings are now available for you to watch.
presentations hosted in English language
As impressive as the data, technology and new features may be, CONNECT truly thrives because of the people who bring it to life. We are incredibly grateful to our exhibitors and speakers for sharing their knowledge and ideas. Thank you to our visitors, who asked insightful questions, engaged in vibrant discussions, and provided such valuable feedback. A big thank you also goes to our colleagues who began planning long before doors opened, ensuring a seamless experience on-site.
After a high-energy day packed with new insights, CONNECT shifted into celebration mode at the evening get-together. Over great food and refreshing drinks, conversations continued, ideas flowed, and partners laughed, danced and simply enjoyed the great company.
The special energy of the day is best experienced by watching our recap video:
Read our latest blog post for even more insights, voices, and stories behind the records, trends, and team spirit:
We look forward to meeting you at the next CONNECT!
MobiApp Demo – Discover the mobile solution for alerting, location tracking, and communication. MobiApp brings alerting and communication directly to mobile devices, enabling fast and clear responses - even for lone workers and in critical situations.The MobiApp Demo is available in the innovaphone myApps portal and provides an overview of the features and possibilities of the MobiCall alarming solution “MobiApp”, powered by NewVoice International. After opening the app, users are presented with a welcome message and a start screen explaining that they can navigate through the app by swiping left or right
TIMIO. Contact Center expands innovaphone myApps with a comprehensive omnichannel solution for professional service communication. Service inquiries via phone, email, and web chat are intelligently routed and managed in a structured manner throughout the entire handling process: from capture and routing to CRM integration, context-based processing, and transparent analysis.The result is a contact center that goes far beyond traditional queues, ACD logic, or simple call distribution. 100% software made in Germany, integratable, scalable, and AI-ready.The app requires a TIMIO. Contact Center (cloud-based or on-premises).
Get more information on Timio. Contact Center
With the release of V16, Unified Communications and Collaboration gets ready for the next chapter. Numerous improvements and innovations covering telephony features, conferencing, collaboration, business apps, hardware, and infrastructure boost efficiency, reliability, and user-friendliness - all seamlessly integrated into one single UCC platform.
Did we spark your interest? ▶️ Discover our release highlights of V16.
Your innovaphone team
"Could you please resend the file? It was too large to send via e-mail…"
Does this sound familiar to you? Files are increasing in size: Presentations, videos and the documentation of projects quickly exceed the size limits of standard e-mails. The result: workarounds, external tools, or insecure solutions.
Share Files without Detours
Use the app to transfer large files directly through your own system - without any external platforms or additional tools. You remain in full control over where your data is stored and who is able to access it.
Security that Thinks Ahead
Every file can be encrypted, password-protected, and made available only for a limited time. This ensures that sensitive content can be accessed only by the authorized persons and only for as long as necessary.
Full Control Instead of Shadow IT
Whether in a project team, when communicating with customers or when handling sensitive documents: Instead of using insecure cloud services, use an integrated solution within your myApps environment – transparent and in compliance with GDPR.
A customer would like you to send a comprehensive presentation with multiple files. Instead of splitting it up or sending the files via external services, you can create a secure download link with a password and expiration date. This allows you to hare files quickly and securely, directly from your system.
Beta 6 for V16 is available now! Don’t miss the opportunity to test the latest functions exclusively before everyone else. Some highlights awaiting you are the Conference Scaler for scalable conference resources, the Connector for WhatsApp, the new document storage feature in the Connect App and incremental LDAP replication for more efficient processes in large installations.
App IP brings full PBX functionality to the innovaphone App Platform as an app service. Central communication functions are provided flexibly as an application and can be seamlessly integrated into modern IT environments. The solution runs on the Docker Container App Platform, for example, and combines the App Platform and PBX in a single system (container). This creates a compact and comprehensive solution that enables easy deployment, high scalability, and maximum flexibility for operating modern communication solutions.
Please visit our innovaphone Community for more details on new features in the Beta phases, and to get in touch with other community members.
We look forward to your feedback!
With Voconix, companies can quickly and easily create professional, multilingual voice announcements using AI. A broad selection of natural-sounding voices and royalty-free, commercially usable music ensures a modern and high-quality presentation.
Buttons App & Lunch App: Free of charge, open, customizable
What if you could not only use your applications in myApps, but also expand them according to your own needs?
What’s best: No license fees, no black box, plenty of room for own ideas!
We would like to introduce two new innovaphone apps: Buttons and Lunch. You can use and customize these apps free of charge - including the source code. This expands our ecosystem to include a new category: License-free apps with open framework to which you can add your own functions and solutions.
Turn on the lights, open doors, start machines, or trigger external systems: Buttons brings IoT devices and external interfaces directly into your myApps interface.
Ideal for smart offices, industrial environments, or individual automation—and as a basis for your own integrations.
more details on the Buttons App
Plan your lunch, look at the menu, pre-order a meal: The Lunch App integrates the cafeteria directly into myApps. Employees can view meal plans, pre-order a meal, and organize their lunch quickly and conveniently without having to get in touch with anyone personally.
The Buttons and Lunch App do not require a license, and they are available with source code under MIT license.
You can use, customize, and expand the apps, or use them as a basis for your own developments.
In short: Build your own apps based on innovaphone.
219396 - Firmware: Remove deployment of *.innovaphone.com certificate with software update
The previously used innovaphone wildcard certificate is no longer required and has been removed from the software. Dedicated certifiactes are now used for each service instead. This increases security and complies with current best practices in encryption and certificate management.
219906 - PBX Support new version 16 licenses in compatibilty mode
Licenses of version 16 can be used even before the actual upgrade to version 16. This simplifies the preparation of updates and enables a gradual transition without interrupting ongoing operations.
220213 - PBX: WAN overflow from slave to master for calls to name
For calls initiated via user name or contact name, a fallback from Slave to Master is automatically triggered in the event of WAN overload. This ensures connection stability also in distributed environments, even when WAN bandwidth reaches its limits.
220233 - SIP: Limit registration load during failover
During failover, the number of simultaneous SIP registrations is limited. This prevents load peaks affecting network and systems, and ensures that large installations restart in a more stable and controllable manner.
An important contract is being discussed over the phone - weeks later, nobody remembers the exact details that had been discussed. Another situation: A meeting with a customer provides valuable insight that could be used for training input - if only there were a recording to recreate the situation.
XQv Recording by XQTING enables easy, secure and centralized recording of inbound and outbound calls. All calls are recorded automatically or manually, stored in a tamper-proof manner and made available in a modern user interface.
Advantages of XQv Recording:
Whether for quality assurance, training, traceability or regulatory obligations – XQv Recording ensures that no word is lost and everything is reliably documented.
The 5th Beta phase of V16 has just been released! Get ready for exciting new features and improvements to enhance your user experience. Take a look at the latest developments and share your feedback with us!
The solution records a conference call, transcribes what is said and organizes the content to conveniently structure results and tasks in meeting minutes. All functions are directly accessible via the participant list of the Softphone App – from starting the transcription to creating the finished meeting post, which can be edited and posted directly in the Connect App. (You can freely choose which AI models to use.)
The large 7-inch touch display combines telephony functions and apps directly on one device. Operating the phone is intuitive and user-friendly, without requiring an extra computer. The IP270 is ideal for everyone who still wants to use a conventional telephone, but with all functions of the myApps platform.
Ideal for Versatile Business Settings:Selected partners can now test the myApps phone IP270 at a 16r1 PBX.
Phone calls remain connected without interruption when network conditions change. Calls remain active without requiring any intervention - when switching within the same network as well as switching between Wi-Fi, 5G or Ethernet, during PBX reboots or during brief service outage, for example while driving. This is of great advantage for mobile employees and commuters.
Screen Reader Support for Accessible Telephony:
The Softphone 5 provides comprehensive screen reader support for our phone apps (Phone App, Softphone App, RCC App). The objective is to enable users with visual impairments to access our telephony solutions without restrictions - with clear screen reader output and full keyboard operability.
ECDSA Certificates:
We are preparing our products for future security requirements with broad support for ECDSA certificates. Compared to RSA, ECDSA offers significantly shorter key lengths at higher security levels while simultaneously ensuring high encryption strength and efficient performance.
Please visit our innovaphone Community for more details on new features in the Beta phases, and to get in touch with other community members.
Stay up to date with the hashtags #16r1 #Beta
We look forward to your feedback!
217004 - SIP-Provider Profile DE-KEVAG_Telekom-SIP_Trunk
Just in time for the end of the year, we have a little pre-Christmas gift for you: Beta 4 of V16r1 is now available and ready for testing!
You can look forward to new features, targeted optimizations, and important enhancements across various areas. Discover the latest updates and become a beta tester!
In the innovaphone Community, you can find all the details about the new features, connect with other testers, and learn how to become a beta tester yourself and provide your feedback. Stay up to date by following the hashtags #16r1 #Beta !
We look forward to your feedback and wish you a wonderful Christmas season!
215673 - App TechAssist: Monitoring Add CPU-Peak / CPU-Reserved
215680 - App TechAssist: Monitoring improvements
215665 - LDAP Object: Support for special otherTelephoneNumber attribute
When an LDAP object is used for searching in an innovaphone PBX, the otherTelephoneNumber attribute can now be used to inform the PBX that certain phone numbers should automatically be prefixed (node escape prefix + root node number).
The 3rd Beta phase of V16r1 is now available! Look forward to an optimized user experience with enhanced UI features and other improvements. Discover the latest innovations and become a beta tester!
Please visit our innovaphone Community for more details on our beta phases of V16r1, and to get in touch with other community members. We look forward to your feedback!
Joined forces for a future-proof switch: effexx has placed the further development of the “Diversion” App in the experienced hands of MediaRunway. The new "Call Forward Personal" App continues to offer modern and future-proof features for the same price – including seamless migration.
Promotional offer until March 31st, 2026:
If you already use “Diversion”, you can order Call Forward Personal for free with the same number of licenses you have been using. Your current settings from “Diversion” will be transferred during installation.
Your advantages:
What to do next: Simply contact your innovaphone partner and we will take care of everything else from here.
