Latest News
2022-06-14 | Newsticker
NEW in the innovaphone App Store: iFrame App, inno2TANSS App & Callback App by MediaRunway


The iFrame app allows for central access to a website, ERP, CRM or another platform. The user’s SIP ID or an individual user string can be added to the configured URL. Instant and user-based web access!

The inno2TANSS app pushes call information from the telephone system into the ticket system TANSS. All calls appear in the timeline (including phone number, customer name, call duration). Quick & accurate documentation of customer calls!

The Callback app manages callback requests and can be used to create call notes. Every message has a level of priority, a status and an optional note. It can be changed, passed on and trace for a productive and modern workflow.

Get more detailed information on the apps in the innovaphone App Store

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2022-06-13 | Newsticker
NEW in the innovaphone App Store: Tagesschau App by trizwo

The Tagesschau app by trizwo enables you to watch daily news of the German news channel ARD.

An update takes place every 60 seconds so you will not miss out on any news and you will always be up to date.

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2022-06-13 | Newsticker
NEW in the innovaphone App Store: ToDoList App by effexx

Get yourself organized with the ToDoList app

Daily goals, weekly tasks, important notes and more can quickly be gathered with the ToDoList app by effexx. This tool is now available for the myApps environment, it is great to help with the organization of daily work and can of course be used across devices.

View the innovaphone App Store for more information



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2022-06-08 | Newsticker
Notification on Discontinued innovaphone Products


Notification on Discontinued innovaphone Products

The IP241 & IP150 IP phones as well as the wireless DECT phone d81ex are no longer available with immediate effect.



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2022-06-08 | Newsticker
NEW in the innovaphone App Store: DynamicTeams App by aurenz


With DynamicTeams by aurenz, you can convert normal hunt groups into flexible service teams where agents can log in and out independently as required. The presence status of agents is displayed on a team basis. A call log of the group with callback status enables targeted follow-ups of lost calls. The supervisor dashboard is a monitoring tool with which team leaders can keep track of the team’s workload. If parts of the workforce work remotely or in distributed locations for example, this task alone may otherwise be quite a challenge.

Take a look at the innovaphone App Store for more detailed information

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2022-06-03 | Newsticker
Now Available: Beta Test Version 13r3


The new BETA version 13r3 is now available and we cordially invite you to join the test phase. Just log into the Beta forum, familiarize yourself with a number of new functions and apps and share your experience with us. We are looking forward to your feedback!

How to participate in the test phase:


  • Beta 13r3 comprises a number of new functions and apps and is divided into different Beta phases. The first test phase is available for you as of today, please visit the innovaphone Beta Store and the Beta Forum.
  • The Beta version is being further developed and new features, apps, etc. are continuously being added.
  • Every new Beta phase and the highlights of the release notes will be announced via our monthly innovaphone newsletter as well as our Twitter Tech account.


  • You can use the Beta Forum to get all the information on the new 13r3 features. Also use the forum to share your feedback with us.
  • Should you not be registered yet with an innovaphone Forum account, simply sign up now and get started straight away.
  • Once you have logged into the innovaphone Forum, simply click onto V13r3 Beta Forum.
  • Please note: the language for the Beta phase is English.


  • The 13r3 software is available for download from the Beta Store or the Beta Forum now.
  • Test the Beta Version of 13r3, share your experience with others and send us your feedback.
  • We have already started several discussions and would like to invite you to participate.
  • Please note: the language for the Beta phase is English.


Please note that we will no longer provide support for the 13r1 version with the release of 13r3. Versions 12r2 and 11r2 will continue to receive support.

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2022-05-12 | Newsticker
Highlights of the Current Service Release V13r2 SR12
New SIP Provider - Austria 

123606 - SIP-Provider Profile AT-Telecom5-SIP_Trunk

Combining Rental and Purchased Licenses

124478 - PBX: allow rental and purchased licenses on the same PBX

It is now possible to combine rental and purchased licenses on a bought PBX.


Visit our innovaphone Wiki to view the complete release notes on V13r2 SR12

2022-04-14 | Newsticker
New innovaphone White Paper: “Hybrid Working”

We proudly present our latest innovaphone white paper: Hybrid Working

The working world has undergone quite fundamental changes over the recent past. Even if employees may slowly be returning to the office, traditional workplace models are getting replaced by more flexible & mobile models.

Read the innovaphone whitepaper and get answers to the following questions:


  • Is hybrid working the new normal?
  • What makes hybrid work a success?
  • What are the advantages & disadvantages of working remotely from home?
  • Why is innovaphone myApps ideal for remote working?


Download our white paper Hybrid Working now, free of charge

Overview - innovaphone white papers

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2022-04-11 | Newsticker
NEW in the innovaphone App Store: SendNumber App by effexx


We are happy to announce that a new feature has been added to the innovaphone solution: the SendNumber app by effexx. Users can conveniently select the phone number to be displayed for outbound phone calls from a list.

Visit the innovaphone App Store for more information

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2022-04-11 | Newsticker
innovaphone CONNECT 2022 – The innovaphone Fair: Register as a visitor now


Meet innovaphone and partners at the innovaphone fair, discover the world of myApps with all its possibilities for collaboration and the virtual workplace of tomorrow.

Date: June 30th, 2022
Location: “Motorworld & Legendenhalle” – Böblingen / Germany

What to expect:

  • Exhibitor stands with products & solutions of our partners
  • Themed areas on various use cases in practice
  • Presentations & keynotes by innovaphone and select exhibitors
  • Evening get-together for networking & getting to know each other
  • A variety of snacks & drinks - for visitors free of charge

Your visitor ticket to the fair “innovaphone CONNECT 2022” is free of charge.

Make sure to register as a visitor now

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2022-04-01 | Newsticker
IP0013 VoIP Gateway Available from V13r2 SR10

Last spring, we notified you on our latest addition to the innovaphone gateway range, our most powerful hardware platform, the innovaphone IP6013. Now, we are pleased to announce that the IP0013 VoIP gateway will be available with the service release of V13r2 SR10.

The new IP0013 VoIP gateway has a capacity of up to 25,000 users and is ideal for large UCC solutions. It is based on the IP6013 VoIP gateway but without ISDN interfaces and DSPs. This enables a particularly good price-performance ratio.

More detailed information on the IP0013 VoIP gateway

2022-04-01 | Newsticker
NEW in the innovaphone App Store: Wake Me Up! & Sites Manager by Mediterranean Consulting

Our new partner apps Wake Me Up! and Sites Manager by Mediterranean Consulting are now available in the innovaphone App Store.

The newly developed partner apps by Mediterranean Consulting complement the innovaphone App Store and offer new products, suitable for example for the hotel industry.

The Wake Me Up! app enables a wake-up service at hotels and includes functions such as automatic call scheduling, the audio message to be played as well as configuration of the reception expansion

The Sites Manager app enables easy access to business applications such as ERP, CRM or other information systems. Central management of these applications is enabled.


Find your app – preview of all available apps in the innovaphone App Store

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2022-03-31 | Newsticker
NEW: innovaphone Hardware now Available with the innovaphone Rental Model


Would you like to profit from all the advantages of an IP telephone system that includes all the latest UCC functionalities? Are you hesitant when it comes to large financial investments, capital commitment and to being bound to fixed terms? Would you like to flexibly opt for a cloud and / or an on-premises installation? When opting for the innovaphone hardware rental, you will receive exactly this flexibility.

Please note: The innovaphone hardware rental model is currently exclusively available within Europe.

For additional information on the innovaphone rental model, please visit our website.


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2022-03-16 | Newsticker
Highlights of the Current Service Release V13r2 SR10
New SIP Provider – Germany

121585 - DE-ecotel-SIP_Trunk_2.0_TLS

New SIP Provider – Switzerland

121225 - CH-Speedcom_AG-SIP_Trunk

Improvements with the App Platform Manager

121105 - AP Manager: added possibility to cleanup databases

App Instances - Cleanup database

New function "Optimize database memory requirements" available on the App Platform. The cleanup of the database can be initiated manually.


120959 - AP Manager: support external database hosts for instances

App Instances - External database host

The App Platform Manager now supports the configuration of an external database host (and ports).

An app instance will connect to an external database host instead of the locally generated database.



Visit our innovaphone Wiki to view the complete release notes on V13r2 SR10.

2022-02-15 | Newsticker
NEW in the innovaphone App Store: trizwo Jitsi App


Do you already use the Jitsi tool for video conferences and do not want to do without, even though innovaphone provides an own conferencing solution? No problem – this opensource solution can easily be integrated into the myApps environment via the new Jitsi app so that employees can conveniently work with one single interface.  The Jiti app has been developed by our partner trizwo. The app can now be downloaded from the innovaphone App Store.

The trizwo Jitsi app was developed to simplify the use of Jitsi conferences within the innovaphone myApps environment. It consists of an admin and a user component. Admins can add new conference rooms and manage existing rooms in the app. The rooms created and released for the user are clearly displayed in the app and the user can join the desired Jitsi video conference with just one click.

Download the app here (use the button “Preselection” and select “trizwo app & software – 13r2”)

By the way: myApps also includes a great innovaphone solution for audio and video conferencing, including desktop sharing (Application Sharing). It undergoes constant further development and continues to be adapted to current (customer) requirements.

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2022-02-14 | Newsticker
Twice the Size for the Same Price: mSata 64GB Replaces mSata 32GB

We increased the storage capacity of our mSata from 32GB to 64GB with immediate effect. But there is no need to worry, you will not be required to pay double the price because the price will remain the same.

mSata 64GB | Art.No. 03-00010-029 | RRP 60.00 EUR

Please note: Should you have ordered an mSata with 32GB that has not been sent out yet, you will automatically receive an mSata 64GB.


2022-02-14 | Newsticker
Highlights of the Current Service Release V13r2 SR9
New SIP Provider – Germany

119369 - SIP-Provider Profile DE - Voiceworks - SIP Trunk


New SIP Provider – France

119358 - SIP-Provider Profile FR-OpenIP-SIP Trunk Touch

Newr SIP Provider – Italy

119372 - SIP-Provider Profile IT-Telmekom-SIP_Trunk_TLS

New SIP Provider – Liechtenstein

119778 - SIP-Provider Profile LI-Speedcom-SIP_Trunk

New SIP Provider – The Netherlands

119726 - SIP-Provider Profile NL-TELE2-SIP_Trunk

New SIP Provider – Austria

119502 - SIP-Provider Profile AT-Ipaustria-SIP_Trunk

119463 - SIP-Provider Profile AT-Talk2U-SIP_Trunk

120469 - SIP-Provider Profile AT-WNT_Telecommunication-SIP_Trunk

New SIP Provider – Switzerland

119461 - SIP-Provider Profile CH-iWay-BusinessSIPTrunk


Improvements with the App Platform Manager

119681 - AP Manager: allow configurable time for nightly database analyze job

A time can now be defined at which the database analysis should run on the app platform.
If a time zone string is configured in the App Platform Manager, the configured time is also specified in the respective local time.

119270 - AP Manager: create alarm/events on vacuumdb/backup failures

When errors occur in the database analysis or backup, alarms and events are generated. This may indicate, for example, corruption of the database or data.


View the complete release notes of the service release V13r2 SR9.

2022-02-11 | Newsticker
Public Safety Answering Points (PSAPs) and IP Emergency Calls

What Exactly Happens when People Place Emergency Calls?

In many European countries, 112 (respectively 999 in the UK or 911 in the US) is a common emergency phone number for calling emergency services such as the police department, ambulance or fire rescue. Once the emergency phone number is dialed, the caller will be connected to an operator at an emergency control center or PSAP.

In Germany, for example, there are over 400 such PSAPs responsible for different counties or large cities. Via the telecommunications network, emergency calls are directly forwarded to the local emergency control center so that the appropriate resources (e.g. ambulance, police, fire brigade etc.) can be dispatched as required.

If Everybody Dials the Same Phone Number, How does an Emergency Call End up at the Right Emergency Control Center?

When placing an emergency call, information on the caller’s geographical location is always transmitted. If worse comes to worst, this may save lives! It is impossible to always know which control center is responsible, for example if there is an accident along the highway or if the caller is unable to speak, the network will route the emergency call to the right control center.

With calls from a mobile phone, the location is determined via GSM (surrounding mobile phone cells determine the location) and most recently via GPS (newer smartphones with current Android or iOS version). The latter is also called “advanced mobile location” (AML). AML is a service through which the smartphone recognizes emergency calls by identifying the number. In this case, GPS will be activated automatically and the position data (accurate within a few feet) will be transmitted to the control center - either via the internet or via SMS.

With emergency calls via fixed landline, the location is determined via a location database where every fixed network connection is listed with the corresponding official address.

How does innovaphone Come into Play?

Currently, sixteen German control centers have installed our innovaphone gateways as central components in their emergency call control center technology. We work together with our technology partner SELECTRIC Nachrichten-Systeme GmbH from Münster, Germany, which equips control centers and emergency vehicles with dispatching workstations for telephony and radio.

Challenges: Conversion to IP & Requirements of the Technical Guidelines for Emergency Calls (TR Notruf 2.0)

What has already been taking place in the private and corporate sectors is now also affecting the emergency call lines: just like all other telecommunications lines, they are also affected by the switch to IP (i.e. from ISDN to SIP) and the dates by when the migration to All IP needs to be completed (cut-off dates vary according to country and respective providers).

But what shall emergency control centers do if their PSAPs are not IP-based once the cut-off date has passed? No need to fret: our VoIP gateways have been specially tested by the German Telekom. They meet the latest requirements of the German Federal Network Agency (“Bundesnetzagentur”) stated in the Technical Guidelines for Emergency Calls (TR Notruf 2.0) and are the perfect solution for a smooth, step-by-step transition to IP.

2022-01-26 | Newsticker
Save the Date: innovaphone CONNECT 2022 - The innovaphone Fair on June 30th, 2022


We are happy to announce our innovaphone fair coming up this summer and very much look forward to meeting you in person:

innovaphone CONNECT 2022
The innovaphone fair

Please make sure to save the date for our fair innovaphone CONNECT 2022 in your calendar straight away.

DATE: June 30th, 2022
LOCATION: "Flugfeld", district of Böblingen / Sindelfingen, Germany

We will soon provide more information on this event.

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2022-01-11 | Newsticker
Our NEW Website "Buying a Business Telephone System"


Would you like to have your business telephone system on your very own company premises and decide for yourself when and how much to pay without being committed to contractual terms? Would you like to pass on the installation and maintenance to an authorized innovaphone partner with all the expert knowledge? Are you opposed to handing over full access to your data and settings to third parties?

If any of these aspects appeal to you, buying an innovaphone IP telephone system is a sound decision. For modern and future-oriented corporate communications, also for equipping the digital workplace, our system can be complemented with numerous UCC functionalities and collaboration tools.

Check out our all-new website on buying a telephone system

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