Newsticker - All News

3rd Test Phase of Beta Version 14r2

New with Beta 3: 

• Connector for Microsoft 365: Number of users no longer limited
• Connect App: Push notifications and search provider, meeting posts via Softphone App
• Contacts App: CSV import / export
• Conference: Wide band audio
• Softphone: New UI to manage audio and video devices
• Search App: Looking for posts within the Connect App

We look forward to your feedback. It is always a valuable contribution forthe  further development of our products.

Please download the software from our Beta Store and share your feedback with us via our Connect App on the innovaphone Community.

NEW in the innovaphone App Store: ESENTA & Internet Radio by MediaRunway

ESENTA Door communication - THINKING AHEAD! A wide range of options, simple operation, central configuration of doorbell plates. Uncomplicated voice and video via WebRTC as an alternative to SIP.

Please visit the innovaphone Wiki for more detailed information on the ESENTA App.

Internet Radio allows to pick your favorites from many radio stations. During phone calls, the radio gets muted automatically, so you can concentrate on the phone call. When the phone call ends, the radio resumes.

Please visit the innovaphone Wiki for more detailed information on the Internet Radio App.

Highlights of the Current Service Release V14r1 SR4

myApps for Windows: Chromium Update

​161230 - myApps for Windows: Chromium update 121.0.6167.75

SIP: New Interop Tweak "/installed-certificate"

161574 - SIP: New advanced option /installed-certificate

C​an be used to use user-installed certificate for TLS.

New Headsets Supported for our IP Phones

163952 - Phone USB Headsets: additional Product ID for Jabra Link 400

168485 - phone USB Headsets: support Jabra EVOLVE2 40 SE

166651 - Phone USB Headsets: additional Product ID 1136 for Jabra Link 400

167924 - Phone USB Headsets: support EPOS IMPACT 760T , IMPACT 860T

New SIP Provider Profiles

167288 - SIP-Provider Profile CH-Nexphone-Nexphone business trunk

167001 - SIP-Provider Profile DE-Deutsche_Telekom-CompanyFlex_TLS

166164 - SIP-Provider Profile ES-NETELIP-SIP_Trunk

163967 - SIP-Provider Profile ES-Sewan-Trunk_SIP

165315 - SIP-Provider Profile FR-Dstny-Sip_Trunk_Touch

166163 - SIP-Provider Profile IT-KONVERTO-SIP_Trunk

167927 - SIP-Provider Profile PL-Suder-SIP_Trunk

TechAssist App: New Tests Available

163001 - Techassist: License Overview - Allow "all" items on one page

Accept all elements on a page

161177 - Techassist: New Test: Active Alarms

Active alarms on innovaphone devices

161181 - Techassist: New Test: Calls in disconnecting state

Calls in a prolongued disconnecting state

161167 - Techassist: New Test: Invalid Recording CDR configuration

Wrong configuration of Recordings CDR

161174 - Techassist: New Test: IP29-20 - Missing PoE+ Power Input

IP29-20 - missing PoE+ power supply

161173 - Techassist: New Test: PoE+ Power Input

Device without PoE+ power supply

149299 - Techassist: Test: VM Object as App in User config

VM object as app in user configuration

More details on the release notes of V14r1 SR4.

NEW in the innovaphone App Store: Room Manager by Mediterranean Consulting

Room Manager is an application that allows you to manage the check-in and check-out of hotel clients. It also allows you to manage the control of the cleaning status of the rooms.

The main functions of the room manager are the following:

• room management
• registration of clients in the room
• check-in and check-out
• filter of available rooms
• filter of clean rooms

The room cleaning control can be managed from the app and also allows you to change the status by using a combination of keys on the room telephone. With an intuitive interface, it allows the hotel reception to have complete control of the status of the rooms

Please visit the innovaphone Wiki for more detailed information on the Room Manager App.

2nd Test Phase of Beta Version 14r2

We recently released our Beta Version 14r2. Today, we are pleased to announce the second Beta test phase.

NEW with BETA 2:

• Contacts App: Send a fax directly via the app 
• Remote Control App: Further improvements
• Connect App: Various UI improvements
• Working App: Create working time types and groups

More information will be provided soon. We hope you enjoy testing the new Beta 14r2 and we look forward to your feedback.

Download 14r2 from the Beta Store and send us your feedback via the Connect App in our innovaphone Community.

BETA VERSION 14r2

We are happy to announce that the new Beta Version 14r2 from innovaphone is now available and ready for testing.
 
The beta version includes many new features and enhancements such as the overhaul of the Contacts App, Fax App, Connect App & more, as well as brand new products that help save time in corporate communication and collaboration.

NEW with BETA 1: 

• Contacts App: Improved display of contacts incl. profile picture & presence status
• Fax App: Mail-to-Fax function & transmission report with front page
• Translations App: Interface for other apps to conveniently translate user contents on the fly
• Accessibility: Support for screen reader & keyboard control in the myApps client
• Remote Control App: Quick support for Windows computers via remote control
• myApps Plugin for Linux: Directly answer calls from a terminal server environment
• Connect App: Numerous UI improvements

More information will be provided soon. We hope you enjoy testing the new Beta 14r2 and we look forward to your feedback.

Download 14r2 from the Beta Store and send us your feedback via the Connect App in our innovaphone Community.

Quick Guide on Integrating Websites into myApps – How to Create Your own App for a Website

Integrating a website into the myApps interface has many advantages. It allows your employees to quickly access frequently used websites via the myApps client.
Here are some examples where this may come in handy: Your employees can check the meal plan of the cafeteria. You use myApps as your digital event platform and would like to add links to the agenda, information on location & accommodation, presentations & more. Your company relies on external services such as booking portals for business trips, translation tools, Wikis, etc.

Create an extra app for each respective (external) website
 

Step-by-step instructions:

1. 1. Go ahead and open the Devices App. Click on the tab "Devices" & select the respective PBX
   2. Now, go to "PBX/Objects"
   3. Select the object type "App" from the left dropdown menu and confirm with "New"
   4. Define the "Long Name" and "Display Name" and confirm with "Apply"
   5. Now, switch to the tab "App"
   6. Enter the respective URL
   7. Optional: You can add an icon URL (can be generated here: https://www.base64-image.de/)
   8. Check the box "Plain Website"
   9. Confirm with "OK"
   10. Open the PBX Manager and select "Templates/Config User" and select the newly created app.

Sant Boi Town Administration with innovaphone Installation wins @aslan Award

The innovaphone project with the town administration of Sant Boi de Llobregat, Spain, was awarded the @aslan prize* for digital transformation in public administration (category: “Improving Efficiency & Staff Experience”).

Objective of the project is to improve communication by implementing an IP telephony and Unified Communications solution. This is one key component of the roadmap to the digital transformation of the town administration, enabling remote working and the continuous improvement of services offered to the citizens.  

Get more details on the project, the challenges and advantages of the newly implemented functions and features.

*@aslan is a Spanish non-profit organization, made up of 190 technology companies from the ICT industry. Driven by innovation, the association provides a neutral and agile environment to boost the market and to promote new technologies such as: cyber security | intelligent networks | data management & AI | cloud & data centers | digital workspace.

Highlights of the Service Release V14r1 SR3

Headset SDK Updates for Windows & MacOS Clients

​161735 - myApps Windows/macOS: Updated Yealink headset SDK to 3.1.1.20

161736 - myApps macOS: Updated the Sennheiser headset SDK to 12.4.0.5478

TechAssist App: New Tests Available

157469 - TechAssist: Add test for detecting user objects with duplicated CFx

161178 - TechAssist: Add test if Linux is enabled but not used

Contact Widgets App: Renaming of "Cardset" to "Business Cards"

162518 - Contact Widgets: Rename "Cardset" into "Business Cards"

New Options with OAuth2 Authentication

164904 - Firmware OAuth2: compatibility with Okta

OAuth2 can now be used with the identity platform OKTA.

162934 - Firmware OAuth2: support custom https port

Customized https ports can now be used.

More details on the release notes of V14r1 SR3.

innovaphone Rental - Now Easier: No Activation Key with Automatic iSC Reloading Service Required

A lot of businesses opt for renting rather than buying if new (software) solutions are to be introduced to the business. The advantages are: Operational expenditure rather than a large financial investment, billing to the second, no fixed minimum term, regular software updates and renting accounts for fluctuating business requirements. If desired, the solution can also remain on premises.

To make things easier for you and your customers, we have now revised the initial process of loading iSC^* onto an account.

So far, an activation key from innovaphone was necessary to initially charge iSC onto an account. This step is no longer required if a contract for the Automatic iSC Reloading Service is concluded.

4 Simple Steps:

1. Log into the portal my.innovaphone
   1. Install the PBX (on premises onto own hardware or in the cloud)
   2. If on premises: Create a new project with the domain and activate the checkbox “rental project”
2. Open the Devices App in myApps, go to the tab "Software Rental" and  set up / activate the licenses accordingly
3. Conclude the contract for the Automatic iSC Reloading Service in the portal my.innovaphone
4. ALL DONE
    

Please Note:

• When setting up a new contract on the Automatic iSC Reloading Service, the account is loaded with iSC overnight. If you would like to get started straight away, you can trigger an initial loading within the Devices App under the tab “Software Rental”.
• If you do not wish to conclude a contract on the Automatic iSC Reloading Service, you still have the option to load the account with an activation key, just as before.
  

^* iSC: innovaphone Service Credits - the electronic payment method for our software rental services

NEW: Queue Board App – The Call Center Solution for Your Business

Are you looking for a call center solution that you can operate in house? Would you like to have an efficient monitoring tool for inbound calls in order to reduce waiting times and to better manage waiting queues?

The Queue Board App - now an item on the innovaphone price list – helps businesses to improve availability, to monitor the waiting queues and to obtain a visual overview. The call center software is accessed directly from the myApps interface and interconnected with the innovaphone PBX and the myApps app platform. Therefore, no additional components are required.

Please note: The Queue Board App replaces our innovaphone Queue Monitor (iQM).

What are my options if I have been using the innovaphone Queue Monitor up until now?

If you concluded an SSA (Software Service Agreement) together with the innovaphone Queue Monitor, you can simply trade in your iQM licenses for new Queue Board App licenses. You will receive:

• 1x WQ license | PBX-Service(mediarunway-queueboard-admin)
• 8x User licenses | PBX-App(mediarunway-queueboard-user)
• 1x Supervisor license | PBX-App(mediarunway-queueboard-supervisor)

I would like to continue using the iQM – is that possible?

Yes, you can continue using the iQM. Please note, however, that the iQM will not undergo any further development since we provide a modern and performant alternative with the Queue Board App.

Important notice: It is not possible to use both tools (iQM & Queue Board App) simultaneously.

Is the range of functions identical with both products?

The Queue Board app is an entirely new product. There may be deviations in terms of functionality and handling. The UI of the Queue Board App is fully integrated into myApps – this is not the case with the iQM. The Queue Board App further enables the management and visualization of multiple waiting queues simultaneously.

By the way: The Queue Board App was developed by our app partner MediaRunway. The app convinced us, so we added it straight to our price list.

Get more details on the Queue Board App.

Jabra Headsets & kuando Busylights – Great Addition to Your Digital Workplace with innovaphone myApps

Jabra Evolve2 65/55/40 

The headsets from our long-standing technology partner Jabra are the ideal addition to our work and communication platform myApps. Enjoy a headset that is comfortable to wear with high quality and functions such as active noise cancelling and noise isolation to enhance everyday office life.

We now offer great bundles to make things easier for our customers and partners:

kuando Busylight UC Omega 

The kuando Busylight UC Omega further provides an effective visual at the office to display your presence status from myApps. You can participate in virtual meetings or make phone calls at your desk without being interrupted.

Interoperability of both products is continuously monitored to ensure smooth operations after software updates. 

Get everything you need for your business communication and digital collaboration from innovaphone.

CONNECT 2024 | Explore the Productive Way of Working - June 13th, 2024, in Böblingen (Germany)

The countdown is running: Another 92 days to go until innovaphone CONNECT 2024 opens its doors. Make sure to register online for the innovaphone fair and let us delve into the world of digital collaboration with all its possibilities.

This year’s innovaphone fair features following motto:

CONNECT³ – Explore the Productive Way of Working

Connect – the name of our innovaphone fair

Connect – our social platform for interactive collaboration across departments and the company

Connect – our paramount objective: Bring together customers, app partners and technology partners to create synergies

 
What to Expect

• Exhibitor stands of our technology partners & app partners
• A spacious exhibition area with innovaphone themes & topics
• Latest features & new additions to the myApps ecosystem
• interesting workshops & presentations
• Get-together in the evening with plenty of time to network with others
   
  

Let`s talk about...

• Latest product highlights with V14
• AI with its opportunities for the innovaphone universe
• innovaphone’s Portable Solution for emergency situations
• The Connect App and where the culture of communication is heading
• The new dream team: innovaphone & Docker/Kubernetes
• Examples of best practice by partners, for partners
• ...and much more
   

Would you like to join us and attend this event? >>> Register now to get your free visitor ticket <<<

Please visit our dedicated innovaphone CONNECT 2024 website to receive more information on the event.

Please note: Contents of the website are updated regularly – make sure to revisit the website to remain up to date.

CCW 2024 - Looking Back

Three fabulous days at the CCW have come to an end.

It was great to meet you at the fair, to be able to present innovaphone and the myApps ecosystem, and to network with you.

Were you unable to visit us at the CCW? Visit our web pages for more details on our highlights:

• The Queue Board App for contact centers
• Cloud or on premises – always in compliance with GDPR
• Connect App: Interactive social platform for digital collaboration
• Your digital workplace with innovaphone myApps
• New widgets: Easy contact options for website visitors

Please get in touch with us if you have any further questions or if you would like to receive additional information on our products and solutions. Give us a call, send us an e-mail or leave us a callback request via our web form.

Highlights of the Service Releases V14r1 SR1 + SR2

V14r1 SR1

Working Manager App: New Search Field to Find Individual Users

​159264 - App Working Manager: Add search field to filter the users’ list

A new search field in the Working Manager App facilitates the search for users. The list no longer needs to be browsed in order to find a user.

myApps for Smartphones: QR Code within myApps Client to Download the Smartphone Apps

159413 - myApps: Show QR codes for smartphone apps in myApps client

There is a new item - "Get the app" - in the hamburger menu of the myApps client (Windows + iOS). This item now provides the QR codes for the installation of the smartphone apps.

TechAssist App: New Tests & Various Improvements

160575 - TechAssist: Add test for v12 Push Concept

157796 - TechAssist: Date display in tests shifted by 1 month

160524 - TechAssist: Websocket chunk reassamble failed

Phone App & Softphone App: Start External Applications

159333 - Start external apps from calllist

"External apps" can be started from the history of the Phone App and Softphone App.

More details on the release notes of V14r1 SR1.

V14r1 SR2

PBX Manager: Voicemail Plugin - Show Password

160410 - PBX Manager Voicemail: Option to show password not available

It is now possible to have the password displayed within the PBX Manager plugin for the voicemail.

SIP: Extended Options

161574 - SIP: New advanced option /installed-certificate

New interop-tweak "/installed-certificate". Can be used in the SIP module to use a self-installed certificate for TLS.

More details on the release notes of V14r1 SR2.

NEW in the innovaphone App Store: Analytics App & Share App by MediaRunway (Free Beta Versions)

Analytics is the simple, comprehensive and visualized way of evaluating calls to reduce unanswered calls and to optimize your business processes. You can easily keep track of a lot of data, mobile on a smartphone or on your pc monitor or a big screen for everyone.

The app is currently in the beta phase and can be tested free of charge.

Please visit our innovaphone Wiki for more information on the Analytics App.

Share allows you to exchange files that are too large for e-mails. There are many other good reasons to rather share files with the Share App: Encrypted, password-protected and limitable file transfer via your OWN system.

During the beta phase (until February 29^th, 2024), the app can be used for free.

Please visit our innovaphone Wiki for more information on the Share App.