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Integrating Existing Applications
Optimizing Business Processes with Integrated Web Applications

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Optimize workflows and business processes by integrating other applications directly into myApps. Whether CRM, presence information or websites - the open platform innovaphone myApps provides unlimited possibilities. Keep using your favorite apps and access these directly from the myApps interface, no matter what device you are currently using.

 

innovaphone myApps enables:
  • The integration of websites & web applications into myApps
  • The integration of external applications into myApps on the Windows computer - for easier launching of applications via link
  • Click-to-dial: Make calls and send chats with myApps directly via applications or websites

 

Available integrations with innovaphone myApps:

  1. Integrating CRM Systems into myApps
  2. Multiple Platforms - One Presence Status
    1. Microsoft Teams
    2. Microsoft 365
    3. Other Platforms
  3. Terminal Server Environments (Windows Remote Desktop etc.)
Screenshots der Working Admin App mit verschiedenen FeaturesScreenshots der Working Admin App mit verschiedenen Features

Improving Customer Service with CRM Integrations

Draw even more benefit from your existing CRM system by integrating it directly into myApps. All information stored in the CRM system will be available straight away for each and every call.

Following CRM systems are supported: Act!, Datev, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Sage CRM, Salesforce.com, Sugar CRM, HubSpot, Odoo and more.

Multiple Platforms - One Presence Status

The presence status provides valuable information at the digital workplace, and helps us to work and communicate without major interruptions. innovaphone myApps bundles the presence information of different platforms such as Microsoft Teams, Microsoft 365 and kuando® hub to synchronize these with each another.

Integration with Microsoft Teams

Do you also use Microsoft Teams in your business? The innovaphone PBX can be connected to Microsoft Teams, and myApps can be integrated directly into Teams. This allows you to initiate calls via Teams as well as myApps – there is no need for you to switch back and forth between different software. Your presence information is synchronized in real-time.

Screenshots von Features der Working App Screenshots von Features der Working App
Microsoft 365 LogoMicrosoft 365 Logo

Connector for Microsoft 365 

Participate in online meetings without being disturbed by incoming phone calls. The Connector for Microsoft 365 enables the two-way synchronization of presence information between innovaphone myApps and Microsoft 365. In a mixed environment with Microsoft Teams, your line will be indicated as “busy” while you are participating in an online meeting. You will not be disturbed by incoming calls or notifications during the meeting.

Connector for kuando®

myApps provides another integration option for meetings via other platforms such as Zoom or Cisco Webex: The intelligent integration with the kuando®-Hub. innovaphone further offers the kuando® Busylight, a great gadget that visually displays your myApps status (do not disturb / busy / available) at your physical workplace. Thanks to the indicated color of the busylight, your colleagues will know straight away if you a free to talk or if they should come back another time.

Screenshot der Kuando Connector Config AppScreenshot der Kuando Connector Config App

Terminal Server Softphone Integration with myApps Plugin for Virtual Desktops

Initiate calls via your Softphone App on your remote device without having to switch to you local computer. The myApps Plugin for Virtual Desktops enables audio calls via softphone on a terminal server (Citrix Workspace, Windows Remotedesktop etc.). The plugin is installed on the local computer and starts automatically as soon as the terminal server environment is opened.

Do You Need to Integrate more Applications?

Get in touch with us to see whether your favorite app can be integrated into myApps - we look forward to hearing from you.

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