innovaphone myApps Cloud STANDARD vs. PREMIUM

Functions - Features - Differences


Comparison of both innovaphone Cloud Versions:

 

 

myApps Cloud STANDARD

myApps Cloud PREMIUM
Geo-redundancy: active-passive active-active
Backup of infrastructure: weekly daily
Recovery time: in hours (manual process) in minutes (fully automated)
Uptime during power outage: 1 day 5 days
Service provided within: 24 h 24 h
Accepting support:

during business hours (9 am - 5 pm)

optional: 24x7 infrastructure support hotline*

during business hours (9 am - 5 pm)

+ 24x7 infrastructure support hotline*
Reaction time with support request: asap max. 2 h (infrastructure)
Fees / Instance:

No basic fees

Optional:

"Infrastructure-Support-Licence"*
for 1st port: 500 iSC/month
each additional port: 5 iSC/month

No basic fees

 

"Infrastructure-Support-Licence"*
for 1st port: 1,000 iSC/month
each additional port: 10 iSC/month

* Please note: 24x7 infrastructure support hotline can be contacted by the specialist responsible for the installation

Services provided:

 

STANDARD   

STANDARD
with Infrastructure Support Lic

PREMIUM
Online Portal:
Manage contracts online – customers & partners can submit requests and orders, check the status and manage concluded contracts.		 ✅ ✅ ✅
Installation Management:
(9 am – 5 pm)
Verification of all contractual data, sending the installation link (usually within 24 hours of ordering)		 ✅ ✅ ✅
Service Desk:
(9 am - 5 pm)
  • Installation support - if required
  • Errors & support requests can be reported during business hours via e-mail (ticket system)
  • Tickets are assigned a level of urgency and processed accordingly
 ✅ ✅ ✅

Extended Infrastructure Support Service:
24/7
Tickets accepted with infrastructure problems (also on weekends & regional/national bank holidays), via e-mail and the ticket system

 ❌ ✅ ✅
Snapshot & rollback support with upgrade scenarios
  • Snapshot before firmware upgrade. Request via ticket during business hours.
  • Rollback outside of business hours if required.
 ❌ ✅ ✅
Proactive monitoring of cloud instance
Irregularities & errors found with the monitoring of the infrastructure are reported to the responsible partner proactively and handled accordingly.
Examples: Increased CPU/PBX; increased read/write IO/AP		 ❌ ✅ ✅
Backup & recovery
As part of the cloud infrastructure backup, instances are secured in such a way that they can be restored individually.		 ❌ weekly daily
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