innovaphone Reporting
Monitoring and Analysing Calls within the innovaphone PBX

How busy does the daily volume of telephone calls make a company or a department? Can they cope with peaks or are additional resources needed? innovaphone Reporting is a tool that has the perfect answers to such telephony questions. It is the perfect way to evaluate and provide valuable information about calling patterns within a company: in real-time.

Filters can be configured individually and allow telephony enquiries to be sorted flexibly, for example by country, departments or individual persons. innovaphone Reporting also makes it possible to evaluate according to specific times or time periods. Therefore, bottlenecks can be countered in time, and, as far as calls are concerned, a company can continue working at optimum capacity. The results can be exported to various file formats (such as XML, CSV, or PDF) and then, they can be processed accordingly.

innovaphone Reporting is based on the Linux application platform that either runs on the innovaphone IP6010, IP3010, IP0010, IP810 VoIP gateways or in a VMware environment. It works on the basis of a database, in which call detail records (CDR) are processed. innovaphone Reporting provides for example:

• Call queries for individual subscribers or groups of the innovaphone PBX VoIP telephone system
• Listing of all calls via the innovaphone PBX VoIP telephone system; the results list can be grouped as desired, by date or object
• Individual filters can be generated, especially for frequent queries
• Query by call status (no answer, connected, busy, no connection)
• Query by call direction (incoming, outgoing, switched or forwarded calls)
• Evaluations can be stored at any time via a PDF or XML file
• Both, scheduled and manual backup of the Reporting database and web server configuration files are possible via general web server administration