myApps Plugin: Easy Solution for Phone Calls in Virtual Environments
Do you have employees who work on terminal server environments such as Citrix? Do you have employees who remotely access their computers at the office via remote desktop connection? This saves company resources while it offers employees much-wanted flexibility.
What if employees often need to make calls via the company network while working remotely? In this case, virtual environments are limited. In order to make and receive phone calls, you need to switch from the terminal server or remote connection to your local computer. This can become tedious.
The Solution: The myApps Plugin for Virtual Desktops
The myApps Plugin for Virtual Desktops enables audio calls via softphone in a virtual environment (terminal servers such as Citrix Workspace, Windows Remote Desktop, etc.). The plugin is installed on the local computer of the user. It starts automatically once the virtual environment is opened. The user can start and accept calls directly via the softphone without having to switch to the local computer.
Requirement:
The myApps client is installed on the VDI (Virtual Desktop Environment). The admin can centrally install the plugin (on the local computer) and the myApps client (in the VDI) – no additional configuration is required by the user.
Available for Windows, MacOS and Linux.
The plugin is available free of charge, no licensing required.
2024-08-14 | Newsticker
Automatically Generate Meeting Minutes: ISO-Compliant Documentation of Protocols
What was discussed in the meeting? Who was involved? What was ultimately decided during the meeting? These questions are important for transparent and binding business communications as well as a key component of ISO 9001, the globally recognized standard for quality management.
Our software version 14r2 has a new feature available in the Softphone App and the Phone App. With this feature, you can quickly generate the framework of a protocol within the Connect App, once the 1:1 call or virtual conference is over.
A new post will open up, with following information already included:
The hashtag #Meeting – quickly find all meeting protocols in Connect
Date, time & duration of the call
Participants with full name & position (if information is stored on the system)
Participants will be tagged – once the protocol or meeting minutes are posted, participants will see the post in their feed
All you need to do is add the content to the automatically created framework and you can post the ISO compliant protocol in no time!
2024-08-13 | Newsticker
AI Integration within the Connect App Facilitates Your Day-to-Day Work
With the Connect App, the interactive platform for digital communication, collaboration across departments is as easy as pie. Use the AI integration to make your day-to-day work even more productive:
myApps Assistant
Quickly summarize long discussions, check a post for typos and spelling mistakes before posting, make sure to find the right tone: This is what the myApps Assistant is for!
Give it a try for yourself - in our innovaphone Community. Once you have logged into the Community, please open the Connect App, select or begin a discussion and click on the icon with the sparkles at the top right of your entry field to open your myApps Assistant.
Here are some sample commands in case you need some initial inspiration:
Please summarize the entire conversation
Create a diplomatic and positive response
Could you check my meeting minutes for spelling mistakes
Create a statement on transparency within the business
What if international teams had no more language barriers? Thanks to the Translate button in the Connect App, everybody can create posts and send replies in the own native language.
All it takes is one click to get a text translation - What a useful tool for an international mindset!
By the way: It is also possible to set the translations function for every post within Connect to be translated automatically, if the post was created in another language. Here are the instructions: Open the Connect App and go the the hamburger menu at the top right corner. Now, click on User Settings and check the box for "Translate automatically".
Good to know: The translation works with an interface to DeepL. Up to 500,000 characters per month are free of charge (anything beyond requires a fee-based subscription). To lower costs, all translations are saved locally. If a text was already translated within the Connect App before, the Translations App will fall back on this previously stored translation. In this case, the characters will no longer count towards the monthly allocation of DeepL.
2024-07-29 | Newsticker
NEW Software Release – the innovaphone Software Version 14r2 is Now Available!
Look forward to numerous enhancements and latest developments for our myApps platform - which also include artificial intelligence! AI has recently been revolutionizing the digital field. Businesses profit highly from automated processes running in the background. This was one of the incentives to integrate AI directly into our Connect App - to enhance productivity. Did we spark your interest? Get more details on our 14r2 release highlights
NEW in the innovaphone App Store: SUPERVISOR by comtelo
The SUPERVISOR App brings structure to your call groups.
If you want to work together efficiently, this app has many advantages. Thanks to the user-friendly interface, Waiting Queues are clearly summarized and provide information on the status of the groups and their participants.
What is the current availability of my group participants? Who is available or who has an appointment at the moment? Are there any people in my group who are available permanently?
These are just a few examples, of what the app makes visible. The practicality of the app is supplemented with additional functions, such as a direct call from the app. Take efficient collaboration to a new level with SUPERVISOR!
Recordings: MiFID II and KritIS requirements, encrypted storage of recordings, proof of immutability, 4-eyes principle for accessing recordings, comment recordings via Connect integration
Switchboard App: further options for group configurations
myApps Hotkeys for App Links: Possibility to define three new hotkeys to open apps or app links
Working App: Weekly hours are flexibly customizable, improved calendar view and an API for connecting other apps
Phone App and Softphone App: Display the source of search results and open contacts directly in the source app
We look forward to your feedback. It is always a valuable contribution forthe further development of our products.
Please download the software from our Beta Store and share your feedback with us via our Connect App on the innovaphone Community.
NEW in the innovaphone App Store: Connector for Microsoft Teams Phone | CloudSBC by SkyTelecom
The Connector for Microsoft Teams Phone allows for a straightforward connection of individual Microsoft Teams users to your innovaphone PBX. Simply log in to your Microsoft 365 account, and Microsoft Teams Direct Routing will be configured automatically. Assign phone numbers and users with just a few clicks.
Signaling and voice transmission are encrypted and take place via our CloudSBC with server locations exclusively in Germany, requiring no additional hardware or software.
NEW in the innovaphone App Store: Contacts Manager by MediaRunway
Contacts Manager can keep the address data of the innovaphone Contacts App regularly synchronized with one or more external data sources.
By the way: At the beginning of the year, we introduced the Analytics App - an app to quickly, comprehensively and graphically evaluate calls. This app is no longer in the beta phase. It is now available for download in the innovaphone App Store.
2024-07-12 | Newsticker
NEW in the innovaphone App Store: Filterswitch by trizwo
Dialing filters of user objects can be changed via the Filterswitch App.
A search function allows extensions to be found by name or phone number. The extensions that can be found via the app can be restricted via group memberships.
The app is separated into a user and an admin version:
In the user version, the search for extensions is available in a simple interface.
On the one hand, the admin version allows the configuration of the app, on the other hand, there is the ability to switch filters of several extensions at the same time.
The app can be used in hospitals or hotels: The Filterswitch App enables the receptionist to configure dialing permissions, without requiring admin rights at the PBX. Only extensions included in configured groups can be found in the app.
Additional features and specifics of the app:
Any number of groups can be defined.
Unlimited number of filters available for selection.
Filters configured centrally in the PBX are transferred to the app.
Simple interface in the user version.
Switching of filters possible without admin permissions via Devices App or PBX Manager.
It is possible to configure which fields (phone numbers, names etc.) are used to find extensions.
In the admin version, many extensions can be changed simultaneously.
2024-07-11 | Newsticker
NEW in the innovaphone App Store: VccClient by SNcom
The VccClient App is a powerful extension for the Voxtron Communication Center, offering agents an optimized work environment. Hosted in myApps, this app allows agents in the Voxtron Communication Center to easily log in via the myApps application without the need for an additional Voxtron client application, change their personal status, and efficiently handle intelligently allocated phone calls through the VCC. Another feature is the synchronization between the VCC agent status and innovaphone Presence, ensuring up-to-date status information at all times. With its responsive design, the app is perfectly usable on both the desktop and mobile version of myApps.
2024-06-28 | Newsticker
3rd Test Phase of Beta Version 14r2
New with Beta 3:
Connector for Microsoft 365: Number of users no longer limited
Connect App: Push notifications and search provider, meeting posts via Softphone App
Contacts App: CSV import / export
Conference: Wide band audio
Softphone: New UI to manage audio and video devices
Search App: Looking for posts within the Connect App
We look forward to your feedback. It is always a valuable contribution forthe further development of our products.
Please download the software from our Beta Store and share your feedback with us via our Connect App on the innovaphone Community.
NEW in the innovaphone App Store: ESENTA & Internet Radio by MediaRunway
ESENTA Door communication - THINKING AHEAD! A wide range of options, simple operation, central configuration of doorbell plates. Uncomplicated voice and video via WebRTC as an alternative to SIP.
Internet Radio allows to pick your favorites from many radio stations. During phone calls, the radio gets muted automatically, so you can concentrate on the phone call. When the phone call ends, the radio resumes.
NEW in the innovaphone App Store: Room Manager by Mediterranean Consulting
Room Manager is an application that allows you to manage the check-in and check-out of hotel clients. It also allows you to manage the control of the cleaning status of the rooms.
The main functions of the room manager are the following:
room management
registration of clients in the room
check-in and check-out
filter of available rooms
filter of clean rooms
The room cleaning control can be managed from the app and also allows you to change the status by using a combination of keys on the room telephone. With an intuitive interface, it allows the hotel reception to have complete control of the status of the rooms
We are happy to announce that the new Beta Version 14r2 from innovaphone is now available and ready for testing.
The beta version includes many new features and enhancements such as the overhaul of the Contacts App, Fax App, Connect App & more, as well as brand new products that help save time in corporate communication and collaboration.
NEW with BETA 1:
Contacts App: Improved display of contacts incl. profile picture & presence status
Fax App: Mail-to-Fax function & transmission report with front page
Translations App: Interface for other apps to conveniently translate user contents on the fly
Accessibility: Support for screen reader & keyboard control in the myApps client
Remote Control App: Quick support for Windows computers via remote control
myApps Plugin for Linux: Directly answer calls from a terminal server environment
Connect App: Numerous UI improvements
More information will be provided soon. We hope you enjoy testing the new Beta 14r2 and we look forward to your feedback.
Quick Guide on Integrating Websites into myApps – How to Create Your own App for a Website
Integrating a website into the myApps interface has many advantages. It allows your employees to quickly access frequently used websites via the myApps client. Here are some examples where this may come in handy: Your employees can check the meal plan of the cafeteria. You use myApps as your digital event platform and would like to add links to the agenda, information on location & accommodation, presentations & more. Your company relies on external services such as booking portals for business trips, translation tools, Wikis, etc.
Create an extra app for each respective (external) website
Step-by-step instructions:
Go ahead and open the Devices App. Click on the tab "Devices" & select the respective PBX
Now, go to "PBX/Objects"
Select the object type "App" from the left dropdown menu and confirm with "New"
Define the "Long Name" and "Display Name" and confirm with "Apply"
Open the PBX Manager and select "Templates/Config User" and select the newly created app.
2024-04-22 | Newsticker
Sant Boi Town Administration with innovaphone Installation wins @aslan Award
The innovaphone project with the town administration of Sant Boi de Llobregat, Spain, was awarded the @aslan prize* for digital transformation in public administration (category: “Improving Efficiency & Staff Experience”).
Objective of the project isto improve communication by implementing an IP telephony and Unified Communications solution. This is one key component of the roadmap to the digital transformation of the town administration, enabling remote working and the continuous improvement of services offered to the citizens.
*@aslan is a Spanish non-profit organization, made up of 190 technology companies from the ICT industry. Driven by innovation, the association provides a neutral and agile environment to boost the market and to promote new technologies such as: cyber security | intelligent networks | data management & AI | cloud & data centers | digital workspace.
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