Privacy Policy

We are pleased that you have visited our website and that you are interested in our company. We understand data protection to be a customer-oriented quality feature. Protecting your personal data and your personal rights is important to us.

With this privacy policy we would like to transparently inform all visitors of our website and our other online platforms as well as our business partners about the nature, scope and purpose of the personal data collected, used and processed, while fulfilling our duties pursuant to Art. 13, 14 GDPR. Further, we want to inform you about your rights.

Using our website is generally possible without disclosing personal data. However, should you use services of our company via our website, the processing of your personal data may be required.

Automatically collected data when visiting our websites or personal data entered when using our services are processed in accordance with the current legal provisions on the protection of personal data.

Should the processing of your personal data be required without there being a legal basis for such processing, we will obtain your consent for the required purpose of the processing.

We as a company are responsible for the processing and deemed the controller within the meaning of the GDPR. We have therefore defined technical and organizational measures in order to ensure the highest possible protection level of your personal data.
However, please note that transmission of data via the world wide web can generally be affected by security gaps.

Should you want to use the services of our company without transmitting data via the world wide web, you can also contact us by telephone.

1. Contact Details of the Party Responsible for Processing

Controller within the meaning of the General Data Protection Regulation:

Company: innovaphone AG
Contact: Nicole Hofmeister
Street: Umberto-Nobile-Str. 15
Postal code / city: 71063 Sindelfingen / Germany
Phone: +49 7031 73009 0
E-mail: privacy@innovaphone.com

The following person was appointed as data protection officer:
Mr. Stephan Hartinger
Coseco GmbH
Phone: +49 8232 80988-70
E-mail: datenschutz@coseco.de

2. Collection of General Access Information

Whenever you visit our website, server log file information that is sent to us by your browser may be collected, such as:

1. IP address (internet protocol address) of the accessing computer
2. The website you are visiting us from (referrer)
3. The website you are visiting within our Internet presence
4. Date und duration of the visit
5. Browser type and browser settings
6. Operating system

Please note that this data cannot be attributed to a specific person. This technical access information is exclusively used for following purposes:

1. To improve the attractiveness and usability of our website
2. To detect technical problems on our website at an early stage
3. To deliver the contents of our website correctly
4. To provide information necessary for prosecution to law enforcement agencies in the event of a cyberattack

These data will be stored as a technical precaution for a maximum of seven days to protect the data processing systems against unauthorized access.

3. Collection and Transmission of Personal Data

We only use your personal data for the purposes stated in this privacy policy. The following input masks for the collection of personal data exist on our website and our other online platforms:

3.1. Newsletter Mailing

On our website you are given the opportunity to subscribe to our newsletter which informs you about our offers, products and general company information at regular intervals.

In order to receive our newsletter, you will need a valid e-mail address.
We need the following information from you in order to send you a personalized newsletter:

1. First and last name
2. E-mail address

After having submitted the registration, you will, for legal reasons, receive a confirmation e-mail in order to complete your registration for the newsletter.
The above-mentioned data are used exclusively for the purpose of sending the newsletter.

This personal data will not be disclosed to third parties.

If we receive your e-mail address in connection with the sale of a good or service and you have not objected to this, we reserve the right to send you offers for similar products from our range via e-mail at regular intervals.

You may revoke your consent to the mailing by unsubscribing from the newsletter and you can revoke your consent to the use of your data for the newsletter dispatch at any time. You can find the corresponding link in every newsletter.

3.2. Registration for Trainings and Events (Online and On Site)

On our website, you can register for events and trainings that are offered from time to time.

For us to process your registration, we need following information from you:

1. First and last name
2. E-mail address
3. Company name
4. Invoice address for events/trainings that are subject to a charge
5. Phone number

After having submitted the registration, you will, for legal reasons, receive a confirmation e-mail in order to complete your registration order.

The above-mentioned data are used exclusively for the purpose of registering for events/trainings.

This personal data will not be disclosed to third parties.

If we receive your e-mail address in connection with the sale of a good or service and you have not objected to this, we reserve the right to send you offers for similar products from our range via e-mail at regular intervals.

You may revoke your consent to receive such offers at any time.

3.3. Registration to the my.innovaphone portal (directly or via the Devices app of the innovaphone software)

We offer you the opportunity to register to our my.innovaphone portal where, by entering your personal data, you can manage your innovaphone installation(s). You can register either directly via the my.innovaphone portal or indirectly via the Devices app of the innovaphone software.

In order to register to the customer area, we need the following information from you:

1. First and last name
2. E-mail address
3. Company name
4. Tax identification number (company)
5. Commercial register number (company)
6. Address (company)

The personal data you enter are collected and stored solely for internal purposes or as described in the respective user agreement that you need to confirm. Depending on the purpose of the processing, we might disclose your personal data to one or more processors such as forwarders to fulfil the services requested by you.

Registration of data subjects, who voluntarily state their personal data, serves the purpose of offering contents or services that can only be offered to registered users. You can correct/complement the personal data stated for registration at any time.

3.4. Transmission of Application Documents

In the course of your application (online application or e-mail application), we collect and process various personal application data provided.

This includes, in particular, your

1. Contact information (name, address, phone number and e-mail)
2. Application documents (letter of application, CV, reports or other training certificates and qualifications)

After submission, you will get an e-mail confirmation that your application documents have been received.

Your personal application data are collected and processed solely for internal purposes of filling vacancies within our company. Further, your data will solely be transmitted to the internal offices and relevant divisions within our company responsible for the specific process. Your personal application data will not be disclosed to other companies without you having explicitly given prior consent.

Any further usage or disclosure of your application data to third parties will not take place.

Your personal application data will be erased automatically three months after completion of the application process. This does not apply if statutory provisions prevent erasure, if further data storage is necessary for the purpose of providing evidence or if you have expressly agreed to prolonged data storage, for example for future job vacancies.

If an employment contract is concluded with an applicant, the transmitted data will be stored within the scope of the employment relationship in compliance with legal requirements.

3.5. Contact via E-mail or Contact Form

You can use e-mail or the contact form on our website to get in touch with us.

If you get in touch with us via e-mail or via the contact form, the personal data provided by you will automatically be stored.

Any such personal data that you have provided to us on a voluntary basis will be stored for the purpose of processing your request or of contacting the person concerned. This personal data will not be disclosed to third parties.

3.6. Entering Into Contracts via Our Platforms

In the Partner area and/or other platforms, you can enter into contracts with us once you have registered successfully (3.1.3).

The personal data that you enter is collected and stored exclusively for internal purposes and for our own purposes, to the extent that they are required for the fulfilment of our contractual and legal obligations. Depending on the purpose of the processing, the information may be passed on to external parties (recipients) if this is necessary in connection with carrying out the contract (e.g. to communicate with the innovaphone partner who is responsible for you or to pass on information to service companies if these are involved in fulfilling the respective contract), if we are obliged to provide information or notification on the basis of statutory provisions (e.g. to financial and supervisory authorities due to tax regulations, etc.) or to lawyers in order to pursue our legal claims and/or if you have given us your consent to transmit the information to third parties.

This includes, in particular, your:

1. Company name
2. First name and surname of the legal representative/contact person/authorized representative
3. Company address
4. E-mail address
5. Company address of the authorized representative if applicable
6. Contract data e.g. information about the contract/legal relationships
7. Other data, e.g. information on how our telemedia are used (e.g. the time our web pages, Apps or portals were visited, which of our pages and/or entries and comparable data were clicked on).

You may correct personal data given to us at any time via the customer account.
This personal data will not be disclosed to third parties.

4. What are Cookies Used for?

Like many other websites, our website uses so-called “cookies” which collect and store information when users visit the innovaphone websites. Please check our cookie policy for more detailed information and to read which cookies are used.

5. Use and Application of Conversion Tracking and Analysis Tools on Social Media

We use conversion tracking and analysis tools to collect information on how visitors use our website. This allows us to develop a precise advertising strategy by displaying ads only to users that have shown interest in our website. Please check our cookie policy for more detailed information on our use and application of conversion tracking and analysis tools.

6. Social Media

6.1 Facebook (Meta)

Our website contains programs / plug-ins from the social network Facebook. This includes the button with the Facebook logo and the corresponding link. The social network is operated by Meta Platforms Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (hereafter referred to as Meta). A so-called fan page is maintained for us on this platform. All data processing operations in this context are not carried out by us, but by Meta. Therefore, we can only provide the following information, which is based on the current state of knowledge:

If you are logged in to Facebook, Meta collects data about your actions, interactions, and movement within its social network, which the company Meta Platforms Inc. uses for the optimization of its personalized direct marketing profile for each user. This data is also linked to your profile and any registration data and other information provided by you or others within the social network. For the purpose and scope of data collection by Meta, as well as further processing and use of your data, as well as your rights and settings options to protect your privacy, we refer you to Facebook’s privacy policy, which we cannot influence (https://www.facebook.com/about/privacy/).

Even if you are not logged in to Facebook, Meta Platforms Inc. collects and uses data about your operating system, browser version, IP address, and location derived from it.

Furthermore, Meta can even recognize you as a non-logged-in / non-registered user through so-called "cookies" and use the statistical data obtained from the page view for profile creation when you log in or register with Facebook for the first time.

6.2 X (formerly Twitter)

Our website has functions from the service X integrated into it. These functions are offered by X Corp., located at 865 FM 1209, Building 2, Bastrop, TX 78602, USA. By using X and the "Repost" function, the websites you visit will be linked to your X account and made known to other users. Data is also transmitted to X during this process. We would like to point out that as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Twitter. For more information, please refer to X’s privacy policy at  https://x.com/de/privacy.
You can change your privacy settings with X in your account settings under https://x.com/settings/account/personalization.

6.3 YouTube

We operate an online presence on the platform "YouTube" (YouTube channel) to present our company and services, provide tutorials about our products for customers/interested parties, and to offer our services. YouTube is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA.

We would like to explicitly point out that when using the corresponding YouTube channel, there may a possibility that user data may be processed outside the European Union, particularly in the United States. The access to user data at a later point in time can be made more difficult, which presents an increased risk for the user. Access to these user data is exclusively available to YouTube/Google Ireland Limited; innovaphone AG has no access to these user data.

Separate privacy conditions apply to the YouTube offering, which can be found at the following link: https://policies.google.com/privacy 

6.4 LinkedIn

We link from our website to the LinkedIn Corporation’s internet site, located at 2029 Stierlin Court, Mountain View, CA 94043, USA (hereafter referred to as "LinkedIn").

When you access the page and are simultaneously logged into your LinkedIn account, LinkedIn can immediately associate your visit to our website with your LinkedIn account.

Please note that the exact data processing at LinkedIn is beyond our knowledge.

If you do not want LinkedIn to associate your data with your account, you must log out of LinkedIn before visiting our website.

For information on the purpose and scope of data collection and further processing and use of the data by LinkedIn as well as setting options for protecting your privacy, please refer to LinkedIn’s privacy policy: https://www.linkedin.com/legal/privacy-policy.

7. Deletion, Blocking and Duration of Storing Personal Data

We process and store your personal data only for the period necessary to achieve the respective purpose of storage or as required by the various retention periods provided for by law.

After the storage purpose becomes obsolete or the retention period provided for by law expires, the personal data will be routinely blocked and deleted for further processing in accordance with the statutory provisions.

8. Data Protection Rights of the Data Subject

If you have questions concerning your personal data, please contact us in writing at any time.
According to GDPR you have following rights:

• Right of Access by the Data Subject (Article 15 GDPR)

• Right to Rectification (Article 16 GDPR)

• Right to Erasure (Article 17 GDPR)

• Right to Restriction (Article 18 GDPR)

• Right to Data Portability (Article 20 GDPR)

• Right to Object (Article 21 GDPR

• Right to Lodge a Complaint with a Supervisory Authority (Article 77 GDPR, in Conjunction with § 19 German Federal Data Protection Act (BDSG))

• Right to Withdraw the Declaration of Consent (Article 7 (3) GDPR)

9. Legal Basis for Processing

When processing personal data for which we have obtained the consent from the data subject, Article 6 (1) Sentence 1 point (a) of the General Data Protection Regulation (GDPR) shall serve as legal basis.
When processing personal data which is necessary for the fulfilment of a contract to which the data subject is a party, Article 6 (1) Sentence 1 point (b) of the General Data Protection Regulation (GDPR) shall serve as legal basis. This regulation shall also cover processing operations that are necessary to carry out pre-contractual measures.

When processing personal data is necessary to comply with a legal obligation to which our company is subject, Article 6 (1) Sentence 1 point (c) of the General Data Protection Regulation (GDPR) shall serve as the legal basis.

If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Article 6 (1) Sentence 1 point (f) (GDPR) shall serve as the legal basis. The legitimate interest of our company is rooted in the performance of our business activities, in analyzing, optimizing and in maintaining the security of our online presence.

10. Disclosure of Data to Third Parties

Generally, we do not sell or rent user data. A disclosure to third parties beyond the scope described in this data protection regulation only takes place if this is necessary for handling in connection with the requested services.

We only transfer data if there is a legal obligation to do so. This is the case if state agencies (such as law enforcement authorities) request information in writing or if a court order is available.

11. Legal or Contractual Regulations for the Provision of Personal Data and Possible Consequences of failure to Provide such Data

Please note that in certain cases (such as tax regulations), providing personal data is required by law or may result from contractual regulations (such as information concerning the contractual partner). For example, for a contract to be concluded, it may be necessary for the person concerned/contractual partner concerned to make their personal data available so that we can actually process their request (order requests, for instance). An obligation to provide personal data arises above all when the parties enter into a contract. If no personal data is provided in this case, no contract can be concluded with the person concerned. You (the data subject) can contact our data protection officer or the person responsible for processing at any time before providing personal data. The data protection officer or the person responsible shall then inform the data subject whether the provision of the personal data is required by law or by contract and whether it is necessary to provide personal data for the conclusion of the contract and whether the data subject’s request gives rise to an obligation to provide the personal data or what consequences the failure to provide the data requested will have for the data subject.

12. Automated Decision-Making

We are a responsible company and do not use automated decision-making or profiling within our business relationships.