innovaphone Licenses V14
Partner Apps

Following apps listed are products of innovaphone app partners.

Before the purchase of a product, please obtain information on the scope of services, operating requirements and support. As the licensor, innovaphone AG is not responsible for contents and services provided by app partners.

Licenses of partner apps are required to license a partner app on the myApps communication platform. Numerous innovaphone apps / partner apps are license-free or activated with a feature license. Following apps require a license or the respective feature license.

Partner Apps of our App Partner comtelo gbr:

Groups

comtelo gbr is the developer of the partner app Groups. This app brings structure to your call groups. Thanks to the user-friendly interface, waiting ques are clearly summarized and provide information on the status of the groups and their participants. Which participants can currently be reached in my group? Who is available or has an appointment right now? Are there static participants in my group who are permanently assigned to it and therefore always accept calls? These are just a few examples that the comtelo app Groups makes visible. The practicality of the app is supplemented with additional functions, such as a call directly from the app or the chat button for short messages in between.

Licensing

One license per user.

Specifics

• This license is debited if the function is configured for a user on the PBX – irrespective of the usage.
• The Groups App license version must be greater than or the same as the PBX software version & app software version being used.
• Licensing category: innovaphone license

Overview of the Groups license data

SUPERVISOR

comtelo gbr is the developer of the partner app SUPERVISOR. SUPERVISOR brings structure to your call groups. If you want to work together efficiently, this app has many advantages. Thanks to the user-friendly interface, Waiting Queues are clearly summarized and provide information on the status of the groups and their participants. What is the current availability of my group participants? Who is available or who has an appointment at the moment? Are there any people in my group who are available permanently?

Licensing

One license per user with any number of end devices.

Specifics

• This license is user-based. 
• This license is debited if the function is configured for a user on the PBX – irrespective of the usage.
• The SUPERVISOR App license version must be greater than or the same as the PBX software version & app software version being used.
• Licensing category: innovaphone license

Overview of the SUPERVISOR User license data

Partner Apps of our App Partner effexx its GmbH:

Callback Manager

effexx its GmbH is the developer of the partner app Callback Manager. The Callback Manager app adds a new feature to the innovaphone solution. A large number of objects can be monitored and missed calls can be recorded in a list for processing. Daily call statistics are also generated.

Licensing

This license is a service license. One service license required per callback list irrespective of the number of users. Several waiting queues can be summarized per callback list. Each additional callback list requires an extra service license as well as an additional app instance.

Specifics

• The Callback Manager license is activated on the innovaphone PBX.
• This license is debited if the function is configured for a use
• Licensing category: innovaphone license

Overview of the Callback Manager license data

Diversion

effexx its GmbH is the developer of the partner app Diversion. This app adds a new feature to the innovaphone solution. The app allows users to set different destinations for call forwarding, depending on internal or external callers.

Licensing

One license per user with any number of end devices.

Specifics

• This license is user-based. This license is debited if the function is configured for a user on the PBX – irrespective of the usage.
• The Diversion App license version must be greater than or the same as the PBX software version & app software version being used.
• No innovaphone Software Service available for this app.
• Licensing category: innovaphone license

Overview of the Diversion User license data

Partner Apps of our App Partner ilink:

CRM Extensions 

ilink is the developer of the partner app CRM Extensions. ilink CRM Extensions is a slim and flexible Windows application for inbound caller recognition and for dialing phone numbers through company phones with a click.

A popup window displays information like caller name, company, location, and phone number for inbound calls. This information is directly taken from your CRM system, from your address book, or from public telephone directories. Using the “Open Contact” button, the user directly opens the corresponding contact view of the CRM system. Initiate a call via mouse click from many CRM systems, or use the hotkey to dial from almost all Windows applications.

Licensing

One license per user.

Specifics

• The ilink CRM Extensions license is activated on the PBX.
• The license is debited if the function is configured for a user.
• Licensing category: innovaphone license

Overview of the ilink CRM Extensions license data and quantity ranges

Partner Apps of our App Partner MediaRunway GmbH & Co. KG:

Analytics

MediaRunway GmbH & Co. KG is the developer of the partner app Analytics. Analytics is the simple, comprehensive and visualized way of evaluating calls to reduce unanswered calls and optimize your business processes.

Licensing

This license is a service license.

Please refer to the listing below to check the number of required service licenses.

Specifics

• This license is a service license. The required number of service licenses depends on the number of licensed ports:

  • up to 25 ports: 50 licenses

  • up to 50 ports: 100 licenses

  • up to 500 ports: 200 licenses

  • from 501 ports: 350 licenses

• The number of service licenses must always be at least equal to the number of service licenses for the levels listed here.
• The Analytics App license version must be greater than or the same as the PBX software version & app software version being used.
• Licensing category: innovaphone license

Overview of the Analytics service license data

Camera

MediaRunway GmbH & Co. KG is the developer of the partner app Camera. The Camera app allows an employee to easily access the video image from one or more IP cameras.

Licensing

One license per user with any number of end devices.

Specifics

• This license is user-based. This license is debited if the function is configured for a user on the PBX – irrespective of the usage.
• The Camera App license version must be greater than or the same as the PBX software version & app software version being used.
• Licensing category: innovaphone license

Overview of the Camera User license data

Callback2

MediaRunway GmbH & Co. KG is the developer of the partner app Callback2. Callback2 is an app which manages the callbacks of your company. Instead of using e-mails or paper, you have a modern interface for myApps that is compatible with your smartphone. Use this interface to manage your own callbacks and to create callbacks for other users. Every callback receives a level of priority, a status and an optional notice.

Licensing

One license per user with any number of end devices.

Specifics

• This license is user-based. This license is debited if the function is configured for a user on the PBX – irrespective of the usage.

• The Callback2 App license version must be greater than or the same as the PBX software version & app software version being used..

• Licensing category: innovaphone license

Overview of the Callback2 User license data

Call Forward

MediaRunway GmbH & Co. KG is the developer of the partner app Call Forward.

Call Forward allows one or more users to configure call forwarding for other users and PBX objects.

Licensing

One license per user with any number of end devices.

Specifics

• This license is user-based. This license is debited if the function is configured for a user on the PBX – irrespective of the usage.

• The Call Forward App license version must be greater than or the same as the PBX software version & app software version being used.

• Licensing category: innovaphone license

Overview of the Call Forward User license data

Contacts Manager

MediaRunway GmbH & Co. KG in cooperation with Kufgem GmbH are the developers of the partner app Contacts Manager.
Contacts Manager can keep the address data of the innovaphone Contacts App regularly synchronized with one or more external data sources.

Licensing

This license is a service license.
Please refer to the listing below to check the number of required service licenses.

Specifics

• This license is a service license. The required number of service licenses depends on the number of licensed ports:
   
  

  • up to 10 ports -> 18 licenses

  • up to 25 ports -> 35 licenses

  • up to 50 ports -> 70 licenses

  • up to 100 ports -> 105 licenses

  • up to 250 ports -> 200 licenses

  • up to 500 ports -> 400 licenses

  • from 501 ports -> 500 licenses

• The number of service licenses must always be at least equal to the number of service licenses for the levels listed here.
• TheContacts Manager App license version must be greater than or the same as the PBX software version & app software version being used.
• Licensing category: innovaphone license

Overview of the Contacts Manager service license data

Doorbell

MediaRunway GmbH & Co. KG is the developer of the partner app Doorbell. Doorbell displays a high-resolution image of the corresponding video doorbell in myApps even before the call is answered and enables direct door opening.

Licensing

One license per user with any number of end devices.

Specifics

• This license is user-based. This license is debited if the function is configured for a user on the PBX – irrespective of the usage.

• The Doorbell App license version must be greater than or the same as the PBX software version & app software version being used.

• Licensing category: innovaphone license

Overview of the Doorbell User license data

ESENTA

MediaRunway GmbH & Co. KG is the developer of the partner app ESENTA. ESENTA is an intelligent door communication with a wide range of options. These include easy operation, central configuration of doorbell plates & more.

Licensing

This license is a service license, irrespective of the number of users. Licensing required for each ESENTA device.

Specifics

• This license is a service license. This license is debited in the number entered at the app object.

• The ESENTA App license version must be greater than or the same as the PBX software version & app software version being used.

• Licensing category: innovaphone license

Overview of the ESENTA service license data

ESENTA Optional License Extension: Interface to innovaphone Working App

In addition to the ESENTA App by MediaRunway, an optional license extension in form of on interface to the innovaphone Working App can be purchased. This is not an app, but only a license to extend the ESENTA App to use the Working API for time recording.

Licensing

One license per user with any number of end devices.

Specifics

• This license is user-based. This license is debited if the function is configured for a user on the PBX – irrespective of the usage.

• The version must be greater than or the same as the PBX software version

• The license requires an ESENTA service license for each ESENTA hardware

• The license requires a Working license for the user

Overview of the ESENTA Working App Add-On

Favorite Contacts

MediaRunway GmbH & Co. KG is the developer of the partner app Favorite Contacts.
Favorite Contacts allows to manage more than 32 contacts in groups for quick access. Communication across multiple departments, locations and with federation is quicker and more comfortable.

Licensing

This license is a service license, irrespective of the number of users. One license required for each end customer PBX system.

Specifics

• This license is a service license. This license is debited in the number entered at the app object.
• The Favorite Contacts App license version must be greater than or the same as the PBX software version & app software version being used.
• Licensing category: innovaphone license

Overview of the Favorite Contacts license data

Hotdesk

MediaRunway GmbH & Co. KG is the developer of the partner app Hotdesk. The app Hotdesk allows an easy change of telephones when you change your workplace. Tested with innovaphone and SNOM telephones.

Licensing

One license per user with any number of end devices.

Specifics

• This license is user-based. This license is debited if the function is configured for a user on the PBX – irrespective of the usage.
• The Hotdesk App license version must be greater than or the same as the PBX software version & app software version being used.
• Licensing category: innovaphone license

Overview of the Hotdesk User license data

iFrame

MediaRunway GmbH & Co. KG is the developer of the partner app iFrame. iFrame is an application that allows you to centrally and easily manage access to a company’s corporate application website which is iframe compatible, for example ERP, CRM or other information systems You can further opt to add the user SIP ID or an individual string of the user to the configured URL.

Licensing

One license per user with any number of end devices.

Specifics

• This license is user-based. This license is debited if the function is configured for a user on the PBX – irrespective of the usage.
• TheiFrame App license version must be greater than or the same as the PBX software version & app software version being used.
• Licensing category: innovaphone license

Overview of the iFrame User license data

Phone Control

MediaRunway GmbH & Co. KG is the developer of the partner app Phone Control. Phone Control allows the user to mute the phone at the remote workplace while at the office and vice versa. The user also gets a list of phone devices where he / she is currently logged in.

Licensing

One license per user with any number of end devices.

Specifics

• This license is user-based. This license is debited if the function is configured for a user on the PBX – irrespective of the usage.
• The version must be greater than or the same as the PBX software version
• Licensing category: innovaphone license

Overview of the Phone Control User license data

Queue Board

MediaRunway GmbH & Co. KG is the developer of the partner app Queue Board App. With the Queue Board App, no calls are lost. You further have a clear overview of the available agents and the call volume. Calls can be managed flexibly and evaluated – without requiring an additional infrastructure.

Licensing

One license per user (one license each per User, Supervisor, Dashboard) with any number of end devices as well as per User (user license) and Waiting Queue (service license).

Specifics

• Per waiting queue, a combination of a user license and a service license is required. The user license is debited if the function is configured for a user on the PBX – irrespective of the usage.

• At least one Wating Queue service license and one user license is required

• The Queue Board App license version must be greater than or the same as the PBX software version & app software version being used.

• Licensing category: innovaphone license

Partner Apps of our App Partner Mediterranean Consulting Barcelona S.L.:

Room Manager

Mediterranean Consulting is the developer of the partner app Room Manager. Room manager is an application that allows you to manage the check-in and check-out of hotel clients. It also allows you to manage the control of the cleaning status of the rooms.

Licensing

One license per user with any number of devices.

Specifics

• The Room Manager user license is activated on the PBX.
• The license is debited if the function is configured for a user.
• Licensing category: innovaphone license

Overview of the Room Manager user license data

Sites Manager 

Mediterranean Consulting is the developer of the partner app Sites Manager. This app allows easy access to a company’s corporate applications such as ERP, CRM, other information systems, etc. and central management of these applications.

Licensing

One license per user with any number of devices.

Specifics

• The Sites Manager license is activated on the PBX.
• The license is debited if the function is configured for a user.
• Licensing category: innovaphone license

Overview of the Sites Manager user license data

Wake Me Up!

Mediterranean Consulting is the developer of the partner app Wake Me Up! This application allows you to manage the wake-up service of a hotel. The user with access to the application (usually the hotel reception), assigns the date and time of the desired wake-up service to a room. The app Wake Me Up! makes the automatic call at the established date and time. The call queue is configured to load the audio file that should play during the call. The application records the result of the call.

Licensing

One license per user with any number of devices.

Specifics

• The Wake Me Up! license is activated on the PBX.
• The license is debited if the function is configured for a user.
• Licensing category: innovaphone license

Overview of the Wake Me Up! license data

Partner Apps of our App Partner sky Telecom GmbH:

Connector for Microsoft Teams Phone

Cloud SBC by SkyTelecom GmbH is the developer of the partner app Connector for Microsoft Teams Phone.The app allows for a straightforward connection of individual Microsoft Teams users to your innovaphone PBX. Simply log in to your Microsoft 365 account, and Microsoft Teams Direct Routing will be configured automatically. Assign phone numbers and users with just a few clicks.​ Signaling and voice transmission are encrypted and take place via our CloudSBC with server locations exclusively in Germany, requiring no additional hardware or software.

Licensing

One license per user with any number of end devices.

Specifics

• This license is user-based. This license is debited if the function is configured for a user on the PBX – irrespective of the usage.
• The app needs to have internet connection for the license to be checked. If a connection cannot be established for a prolongued period of time, the function will be deactivated until connection is established again.
• Licensing category: innovaphone license
• Usually, the additional and chargeable add-on "Microsoft Teams Phone" is required to use direct routing. Since 2022, this add-on has been replacing the previous "Telephone System" and "Business Voice". This add-on is already included in some plans such as Microsoft 365 E5.

Overview of the Connector for Microsoft Teams Phone User license data

Partner Apps of our App Partner trizwo IT & Communications GmbH:

Filterswitch

trizwo IT & Communications GmbH is the developer of the partner app trizwo Filterswitch. Dialing filters of user objects can be changed via this app. A search function allows extensions to be found by name or phone number.

The app is separated into a user and an admin version. In the user version, the search for extensions is available on a simple interface. The admin version allows the configuration of the app as well as the ability to switch filters of several extensions at the same time.

Licensing

One license per user with any number of end devices.

Specifics

• This license is user-based.
• This license is debited if the function is configured for a user on the PBX – irrespective of the usage.
• The license App(trizwo-Filterswitch) is required for the user version of the app.
• The license App(trizwo-Filterswitchadmin) is required for the admin version of the app. The admin version includes all functions of the user version
• The Filterswitch App license version must be greater than or the same as the PBX software version & app software version being used.
• Licensing category: innovaphone license

Overview of the Filterswitch User license data

trizwo Jitsi

trizwo IT & Communications GmbH is the developer of the partner app trizwo Jitsi. The trizwo Jitsi App simplifies the organization of the conference rooms of the free Jitsi video conferencing solution and facilitates handling for repeated use. The conference rooms can either be created via the public free Jitsi server (https://meet.jit.si) or via one’s own.

The trizwo Jitsi App app consists of a user and an admin component.

With the latter, Jitsi video conference rooms can be predefined, which remain permanently available and can be entered with one click via the Jitsi User App.

Licensing

One license per user.

Specifics

• This license is user-based. This license is debited if the function is configured for a user on the PBX – irrespective of the usage.
• For the user version of the app, an App(trizwo-jitsi) license is required.
• To use the admin version, an App(trizwo-jitsiadmin) license is required.
• The admin version includes all functions of the user version.
• The trizwo Jitsi App license version must be greater than or the same as the PBX software version & app software version being used.

Overview of the trizwo Jitsi license data

trizwo WQ Status

trizwo IT & Communications GmbH is the developer of the partner app trizwo WQ Status. The trizwo WQ Status App displays a simple status overview of calls in a waiting queue within the app. In addition, the phone number or the name resolved by the PBX as well as the time the call has been on hold is displayed for each call.

The trizwo WQ Status App collects the number of calls as well as their standby time and displays them in an overseeable waiting queue. Therefore, a detailed list of the duration of the sequence of call events is generated. If desired, the measured values are made available for retrieval by Prometheus via the app’s internal web server. This enables visualization options (as in our monitoring solution with Grafana) and alarm functions to be implemented.

Licensing

One license per user.

Specifics

• This license is user-based. This license is debited if the function is configured for a user on the PBX – irrespective of the usage.
• For the user version of the app, an App(trizwo-wqstatus) license is required.
• To use the admin version, an App(trizwo-wqstatusadmin) license is required.
• The admin version includes all functions of the user version.
• The trizwo WQ Status App license version must be greater than or the same as the PBX software version & app software version being used.

Overview of the trizwo WQ Status license data

trizwo Support Admin

trizwo IT & Communications GmbH is the developer of the partner app trizwo Support. The app is designed to simplify support cases. The homepage can be edited using an integrated editor.

Licensing

One license per user with any number of end devices.

A license is solely required for the admin part of the app. The user version does not require a license.

Specifics

• This license is user-based.
• This license is debited if the function is configured for a user on the PBX – irrespective of the usage.
• The user version of the app does not require a license.
• The admin version of the license requires a license. The admin version includes all functions of the user version.
• The trizwo Support Admin App license version must be greater than or the same as the PBX software version & app software version being used.
• Licensing category: innovaphone license

Overview of the Support Admin User license data