Queue Board App
Intelligent Call & Queue Management

It is not always possible to avoid waiting queues. Yet, there are many ways to reduce the waiting times for callers. The Queue Board App provides an efficient tool manage waiting queues efficiently and to dynamically respond to high call volumes.

Analyze and improve the telephone availability of your business and have all relevant information displayed graphically directly within the myApps client based on the innovaphone PBX and the myApps app platform – without requiring additional external components.

Developer of the Queue Board App is MediaRunway GmbH & Co. KG.


 

Screenshots der Queue Board User App mit beschrifteten FunktionenScreenshots der Queue Board User App mit beschrifteten Funktionen

Efficient Management of Waiting Queues for Enhanced Business Communications

Get a quick overview of the current waiting times and the number of callers. The supervisor is further able to check the history. This allows you to analyze how many callers are waiting for an available agent and when a caller dropped out of the waiting queue.

Agents & Supervisors Easily Log into / out of Groups

Keep everything under control - also with several busy waiting queues simultaneously. innovaphone myApps enables you to display at least 5 queue boards next to each other - in full HD. All information can further be displayed on a mobile device such as a smartphone.

Screenshot der Queue-Board-App mit mehreren bunten DiagrammenScreenshot der Queue-Board-App mit mehreren bunten Diagrammen
Screenshots der Queue Board Admin AppScreenshots der Queue Board Admin App

Additional Configuration Options:

Would You Like to Receive more Information?

Do you have any questions concerning the Queue Board App? Please do not hesitate to get in touch with us via our contact form.

contact innovaphone
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