Integrating Existing Applications
Optimizing Business Processes with Integrated Web Applications

Telephony and communication can never be viewed in isolation from the rest of the company. Instead, they are always an integral part of the workflow and business processes, continually gaining in importance. Seamlessly integrated, smoothly running business communication is pivotal to running a manageable and efficient company. This applies to internal communication between employees as well as to external contact with customers or partners and the integration of third-party solutions.

Quick access to customer data, business transactions, billing procedures or other applications only becomes part of an effective and lean workflow if an intelligent integration allows for interconnected applications. This improved connectivity results in enhanced customer service and employee satisfaction.  

An Open Solution for Better Communication

The platform innovaphone myApps is a solution that easily allows for any type of intelligent integration into your communications environment: whether you want to integrate your own applications into myApps so these can be used on different end devices or whether you want to use functions of the innovaphone solution within your own work environment.

innovaphone myApps enables:

• the integration of websites or web applications within the myApps interface
• the integration of external applications within myApps on the Windows computer to easily open applications via link
• click to dial: with myApps, calls and chats can be initiated directly from applications or websites

Integrating innovaphone myApps into Microsoft Teams

The innovaphone PBX can be integrated into Microsoft Teams as per “Microsoft direct routing” via a certified SBC, just as Microsoft recommends. The browser-based communications client innovaphone myApps can further be started directly in a Microsoft Teams group so that for example the Presence information of all innovaphone users will be displayed.

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Integration with Salesforce

Salesforce is one of the leading cloud-based CRM systems. The Salesforce contact center with the integrated softphone interface is the perfect match for an integration with the innovaphone PBX. Data from callers is directly saved and accessible in Salesforce.