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innovaphone Reporting
Call Analysis for Outstanding Customer Services

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Improve the call performance and service quality of your business with our detailed call analysis solution innovaphone Reporting. Filter options and precise statistics provide valuable insight.

Use innovaphone Reporting to anticipate peak times and to avoid bottlenecks. Plan your capacities for smooth telephone operations and satisfied customers.

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Call Analysis with innovaphone

 

How can you identify and anticipate peak times? How long do callers wait on average? How can you avoid bottlenecks with extra resources? Continuously analyze the call volume and call behavior of people calling your business to gain valuable insight. innovaphone Reporting provides detailed call analysis within the PBX.

The results of the call analysis are conveniently displayed within the Reports App. Customize the filter options to refine the information according to time period, countries, departments or agents.

The requested information can be exported as PDF.

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Your Advantages with innovaphone Reporting

 

Reporting Supports Your Business Activities

 

Do you have a phone system with several employees? Use innovaphone Reporting to gain insight on how to plan your resources dynamically, to avoid bottlenecks.

If you run a call center and want to know the average waiting time for a caller in the waiting queue, innovaphone Reporting will tell you how long your customers are waiting before an agent is available. Use this data to plan your personnel accordingly.

Would you like to get the results of your marketing campaign? How many people called your company? Use innovaphone Reporting to analyze the phone number advertized and draw conclusions on your marketing budget.

If you are looking for a tool to manage your waiting queues, the Queue Board App is ideal for your business. Reduce the waiting times and improve your customer services.

 

What formats are available to generate the evaluations?

PDF, CSV or XML formats are available.

Can reports be created and sent automatically?

Yes, individual reports on own calls can be created for each user, group or department. The intervals for the transmission can further be defined flexibly (daily, weekly, monthly).

What about data privacy?

All reports can be created and sent anonymously if required.

Did You Find what You were Looking for?

Please get in touch with us if you need further assistance or additional information.

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