Queue Board is an easy way to improve the quality of your corporate communication by using this app to get an overview (live and the supervisor also historical) of the waiting time and the number of callers. You can see how many callers and after how long these callers gave up the wait. Give each individual team member (call agent) and the supervisor an easy way for all team members to log in or out of the group. If you want to keep an eye on several waiting queues at the same time, simply open the desired waiting queues next to each other on the supervisor monitor or visible to the team on a larger display. The information can just as well be viewed mobile on a smartphone. In addition, the following can be configured in the app: wrap-up time, how active agents are counted, alarm thresholds and the resetting of values. A supervisor can also be a call agent at the same time.
Queue Board
Intelligent Call & Waiting Queue Management for Great Customer Services
- Always up to date: Agents can check the current status and get historic data of one or more waiting queues (depends on access rights).
- Transparent overview for improved management of waiting queues and well-structured workflow.
- Agents can log in and out quickly.
- Agents assigned to a group can view a list of missed calls for quick follow-up.
- Visually displayed & configurable post-processing times: Agents are given the flexibility to process tasks most efficiently.
- The supervisor can configure the automated sending of e-mails with waiting queue statistics. This allows the supervisor to keep an eye on the relevant key figures and to provide the team with best possible support.